Okay, I went through AA's website on the contact page and used the online form to send in a complaint about some extremely poor service on a recent flight. I checked the box that said I would like to get a reply. This was over a week ago and still no reply. My question is, how long does it normally take to get a reply? And did I go through the correct place? Would it have been better to send an email from my account? If so, I wouldn't know where to send it to. Thanks!