How long can a property claim "Newly Renovated" ?

Discussion in 'Starwood | Preferred Guest' started by 7Continents, Feb 7, 2012.  |  Print Topic

  1. 7Continents
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    7Continents Silver Member

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    Lately, I've made reservations at three different properties where I was actually there within 6 months of the end of a major renovation. Yet here it is, at least 2 years later and they still claim newly renovated.
    What do you think is a reasonable amount of time they should let this claim ride?
     
  2. traveltoomuch

    traveltoomuch Silver Member

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    Maybe three years? Certainly no more than five. Two sounds reasonable. But hard data would be more useful, e.g. "last renovated in 2009". But how much was really done, etc.
     
  3. MDDCFlyer

    MDDCFlyer Silver Member

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    Personally, anything over 2-3 years would be a stretch. It would depend though on the class of the hotel - luxury hotel will maintain its upkeep even after 3 years, while budget one will probably have no sign of renovation after 3 years.
     
  4. SPG Champion
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    SPG Champion Official Representative

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    If it goes like most renovations, it can be referred to as such for some time, depending upon what renovations took place; i.e., hard-goods renovation. soft-goods renovation or complete renovation. Any combination of those can take up to three years to complete. Longer, if there are unexpected delays.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
  5. ohianjo
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    ohianjo Silver Member

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    Sounds like Singapore Airlines claim on their 'New Business Class'.... I think companies will hold on to it for as long as they can ;)
     
  6. 7Continents
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    7Continents Silver Member

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    I was being very narrow in my interpretation - The end of a full soft and hard renovation. The Royal Hawaiian is my first example.
     
  7. garyst16
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    garyst16 Silver Member

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    1 year tops...after that, it is no longer "new"
     
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  8. mowogo
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    mowogo Gold Member

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    That is why I love a feature on the Marriott website that tells you exactly when a property was last renovated.
     
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  9. flyingdawg
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    flyingdawg Gold Member

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    +1

    None of this bogus "recently" rennovated stuff that happened three yrs ago.
     
  10. Skye1
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    Skye1 Silver Member

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    Then there's the hotel that puts in "new" _____ (furniture, carpeting, lamps, wall paintings, curtains, etc.) that begs of The Partridge Family/The Brady Bunch, yet it's "new" so it's "rennovated."
     
  11. MSPeconomist
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    MSPeconomist Gold Member

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    I wish there were consistent information on the hotel's website detailing when renovations occurred and the nature of the renovation, for instance paint touchup versus new bathrooms.
     
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