How do you get a company to keep its promises?

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    Ever book a dream trip only to have it turn into a nightmare? I have. It was a Norwegian Cruise Line (NCL) cruise to “wherever.” The ship left late, one of the engines broke down and we skipped a few ports on the itinerary. But once at sea, what can you do — swim home? […] The post How do you get a company to keep its promises? appeared first on Elliott.

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