How do I use an SPG50 Award?

Discussion in 'Starwood | Preferred Guest' started by RCyyz, Mar 2, 2011.  |  Print Topic

  1. RCyyz
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    RCyyz Silver Member

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    Silly question. I've tried using an SPG50 award at 2 properties but bother are coming back saying "The promotion code you requested is invalid. The following choices are available."

    Am I just 0 for 2 in finding "a participating Starwood hotel or resort worldwide" or is there something special I need to do here? I'm trying to book online @ spg.com and I'm inputing "SPG50" as the promotion code.
     
  2. 7Continents
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    7Continents Silver Member

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    Coupon specifically says can only be done by phone. As others will echo, this is rarely a good value.
     
  3. SPG Champion
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    SPG Champion Official Representative

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    And yet over 30,000 folks redeemed 1,000 Starpoints last year because it was. :D

    And that doesn't account for the reservations made using paper certificates. ;)

    Best regards,

    William R. Sanders
    Online Guest Feedback Coordinator
    Starwood Hotels & Resorts Worldwide

    guest.forum@starwoodhotels.com
     
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  4. Kalboz
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    Kalboz Gold Member

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    Plat Concierge helped me with mine over the phone as I redeemed one for 1000 SPG points and made the reservations all in one call. Great value ... I saved $165 off the best rate for 4-nights stay and as a Platinum was upgraded to the SGS' famous Grande Suite with butler service. [​IMG]

    Hotel: Sheraton Grande Sukhumvit Bangkok (SGS)
    Rack Rate: $250++/night (THB 7,500++)
    SPG50 Rate: $125++/night (THB 3,750++)
    Best Available Rate at the time was: $160++/night (THB 4,800++)
     
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  5. RCyyz
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    RCyyz Silver Member

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    Thanks folks! My coupon actually doesn't say anything about phoning, but I will. Guess I should have thought of that myself ... I just always book via internet now so I never think to phone!
     
  6. tigerwong
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    tigerwong Silver Member

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    SPG50 certain is a lesson in applying sheer brute force. I call the Plat. Concierge with a list of hotels an run down choices until I find one where the rate 1) is valid 2) provides a sufficient discount. Process requires patience but can be worthwhile.
     
  7. Counsellor
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    Counsellor Gold Member

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    You can't find a good rate with SPG 50 every time, but in my experience you can find it often enough. For the 1,000 Starpoint cost (used to be one per year free with the Starwood AMEX, but that's gone) it's an outstanding bargain.
     
  8. Globalflyer
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    Globalflyer Silver Member

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    You can also book it via the online chat. I prefer that to calling in.
     
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  9. intueri
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    intueri Silver Member

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    Not sure I agree with this logic-- I think it just means others are willing to pay more for a room than I am. FWIW, I've never found a good rate using the cert. (I tried again while booking four separate stays last month with the final paper cert from Amex.)
     
  10. deant
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    deant Milepoint Guide

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    I have found that the SPG50 seems to work best for non-US hotels. Will not work all the time but will work for a significant number of reservations. Again, it all depends on the hotel and time of year.
     
  11. RCyyz
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    RCyyz Silver Member

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    I called in and checked rates for my hotel of choice. The SPG50 rate was higher than the rates I was pulling up on spg.com. The guy who answered the phone told me that my best bets are to use the SPG50 at hotels in peak season / times when something significant is going on and the hotel is near capacity.

    This makes good sense of course but it's a shame that SPG50 doesn't at least match the rates coming up on spg.com. Oh well.
     
  12. yosithezet
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    yosithezet Silver Member

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    Kalboz, intueri and Sweet Willie like this.
  13. Sweet Willie
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    Sweet Willie Gold Member

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    Agreed. I'm a long time SPG Plat but have never used an SPG50.

    Thanks for the link yosithezet, I'll keep trying[​IMG]
     
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  14. TRAVELSIG
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    TRAVELSIG Gold Member

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    I have used them- but it does pay to check all the rates available prior to considering.
     
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  15. Canadi>n
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    Canadi>n Gold Member

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    Tend to agree. I was seldom finding any bargains when using this redemption and have pretty much given up. Suppose I should take another look. BTW do these bookings earn stay credits/points, or as with Pts+$s just the incidental charges earn SPG points?
     
  16. Junca
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    Junca Silver Member

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    Stays with SPG50 coupon count as regular stays.
     
  17. Jslo
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    Jslo Gold Member

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    I recently used a SPG50 coupon at the Sheraton Hanoi. It saved me maybe 30% off the lowest available rate. I am in the midst of fighting for my stay credit though. I think in some instances if you check around they are worth using!
     
  18. Kalboz
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    Kalboz Gold Member

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    Strange that you people are having problems not getting your earned points posted with this rate. Not only I got my points/stay credit for the SPG50 rate, I also got that quarter's double/triple promo SPG points .. I believe this is a property-specific issue. Maybe one of the SPG Champs can help on this one. Here is how the points from the SPG50 stay are itemized on my account:
     
  19. SPG Champion
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    SPG Champion Official Representative

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    Definitely a property-specific issue. Sending a copy of the hotel to Program Services is the best solution to fixing it short-term. It can be sent via fax to 519-633-8557 or scanned and attached to an email sent to research@starwoodhotels.com.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    guest.forum@starwoodhotels.com
     
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  20. Jslo
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    Jslo Gold Member

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    Thanks for the info SPG Champion. I will see how it goes. So far through e-dialogue with the property, a very helpful Exec. Club Manager from the Sheraton Hanoi has been looking after it. She has managed so far to credit points for incidentals, and for the Plat amenity 500 pts. Now I am working on the "stay" credit. She has been very helpful and first reached out to me here on MPoint. I will continue to follow up.
     
  21. Simon
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    Simon Milepoint Guide

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    I hope one day in the future we can search and book online for this rate. Maybe it will take the strain off the over 30,000 people that had to call SPG or email to redeem this.
     

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