Having read Matthew's post on his blog about his experience with the US BA call center, I just had to laugh at the incompetence. But then I started wondering if others had experienced the same lack of service? Any tips with respect to dealing with these people? Are they really this bad? http://upgrd.com/matthew/dont-tell-me-how-to-do-my-job.html Please pardon me, but I also posted this on TOBB to see if there are similar/different responses.