How can JetBlue be so wrong — and so right?

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  1. BoardingArea

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    What happens when there’s a fundamental disconnect between a customer and a company? You end up with a case like Maria Mendoza’s, where everyone is right — and everyone is also wrong. Mendoza and her family recently flew from Newark to Orlando so her husband could compete in a marathon. It was a terrific trip […] The post How can JetBlue be so wrong — and so right? appeared first on Elliott.

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