Hotel Review: Intercontinental New Orleans

Discussion in 'IHG | Rewards Club/Ambassador' started by KLA, Sep 26, 2012.  |  Print Topic

  1. KLA
    Original Member

    KLA Silver Member

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    Just stayed at the Intercontinental New Orleans over Labor Day weekend, checking in only a day or two after Hurricane Isaac came through.

    As an Ambassador I was upgraded to a deluxe room with a balcony in advance of check in. Was pretty pleased with the room and the welcome chocolates and fruit plate. The following assessment should not be taken as a criticism of the property but more a run down of what to expect for your visit. For $109-149 a night on a very busy holiday weekend, it is definitely a value.
    A value, but a series of contrasts and inconsistencies. The outside of the hotel looks like an office building, the interior halls are very light and bright featuring whimsical pink designs painted on the doors that clash with the carpet. The rooms themselves are rather dark – in the heart of downtown surrounded by tall buildings, it’s going to be hard for any room to get a lot of sunshine or a view. The rooms are furnished with pretty ornate furniture and a wide variety of patterns – wallpaper (2 types), carpet, bedskirt, and curtains all different– that I found a little overwhelming.
    The balcony is plain, but spacious and overlooks a courtyard, if you look down :)
    [​IMG]I loved having it because it gave me space to work early in the morning without waking my friend up. The mini bar had enough room to store personal food or drinks which came in handy.
    The bathroom was very ornate and the shower featured a nice deep soaking tub. The amenities were the new Agraria series which I loved the smell of but didn’t care for how limp the shampoo made my hair.
    There were small inconsistencies throughout the room though that belied its ornate appearance and 4* ranking. The hair dryer was one of the smaller, older models. The coffee maker only had coffee and no tea options. The second day our bath mat and hand towels were never replaced even though tips had been left for housekeeping each day. (We could have called to ask for replacements but were too tired and just made do). And yet the complimentary water for Ambassadors and New York Times were delivered without fail every day.
    There was no turn down service the night I arrived but the next night (the day with no fresh towels) one of the beds was turned down with mints (but not the other).
    The website had indicated there was a nearby health club for $55, but it turned out they had a really great one for free on the top floor. Lots of windows, lots of machines and weights.
    The pool was also on the top floor, accessible by walking through the workout area. I loved the fact there was a bathroom attached to the pool area which didn’t require a wet trek through the gym. The pool is on the small side and only 4ft deep, but it was nice to a have a place to lounge in the muggy sunshine. Note, because of the tall buildings, the ideal sunning hours are probably 10AM-2PM.
    [​IMG]During the stay, I had trouble logging on to the complimentary internet so called Tech Support. They answered quickly and it turned out it was an intermittent problem across the hotel where some folks’ name and room # would be recognized and others’ wouldn’t, so he offered to go ahead and log in all devices that might need the internet, so that was cleared up quickly.
    All in all, I enjoyed it. The location was excellent and the price couldn’t be beat, it just didn’t quite live up to a 4* ranking. Though I am definitely willing to make some allowances for it being 2 days after the hurricane came through.

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