Questions: if I guest arrives during a power outage and the hotel can't check the guest in, should they "walk" the guest, paying for the night elsewhere? Or is this reasonably beyond the control of the hotel, relieving them of all obligation (other than, perhaps, a refund)? If the hotel has no estimated restore time for the power, how long is it reasonable to ask a guest to wait for power restoration before walking the guest? And, as a guest, how long it is reasonable to wait before walking oneself? As you might imagine, this happened to me recently. The hotel flatly refused to walk me. I'm wanting to get a sanity-check before I push it further. There are many things a hotel could do to manage the risk: have a generator, have a UPS for the check-in computers, have manual override keys to let guests into rooms, etc. This thread isn't about those - this particular hotel already failed to do those.