Hotel loyalty programs helps make customers feel like they're at home

Discussion in 'Blogstand' started by sobore, Apr 13, 2011.  |  Print Topic

  1. sobore
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    sobore Gold Member

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    Francis Ho reads a bedtime story to three of his young children every night. As the Calgary resident, who travels extensively, is frequently in a hotel room far from home as the youngsters are settling down for the night, the family has to adapt the story ritual.
    "At night, when I travel, I get onto Skype and read my kids a story book," says Ho, a national sales manager for TD Insurance, whose work covers five time zones. "My wife packs one for me and has a duplicate at home so they can follow along -Chapters loves us! I can see them and they can see me as I read and that's important to all of us."

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