Hotel loyalty programs helps make customers feel like they're at home

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  1. sobore
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    sobore Gold Member

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    http://www.ottawacitizen.com/travel...tomers+feel+like+they+home/4605674/story.html

    Francis Ho reads a bedtime story to three of his young children every night. As the Calgary resident, who travels extensively, is frequently in a hotel room far from home as the youngsters are settling down for the night, the family has to adapt the story ritual.
    "At night, when I travel, I get onto Skype and read my kids a story book," says Ho, a national sales manager for TD Insurance, whose work covers five time zones. "My wife packs one for me and has a duplicate at home so they can follow along -Chapters loves us! I can see them and they can see me as I read and that's important to all of us."
     

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