Hospitality Happens At The Margins

Discussion in 'Blogstand' started by BoardingArea, Aug 22, 2014.  |  Print Topic

  1. BoardingArea

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    I think it's fair to say that airlines and hotels make money at the margins. In other words, you have various groups of guests you can "count on," and then it's filling those extra seats and rooms at the highest possible yields that has the greatest impact on your bottom line. That's why dynamic pricing and inventory/revenue management are so important. One of my favorite things about constantly being on the road is experiencing well executed hospitality. The hotel industry is often referred to as the "hospitality industry," and in theory for good reason. But when you're flying or staying at a hotel, how often do you really feel like a guest as opposed to a transaction? A Starwood SVP appeared on Bloomberg the other day to explain that 2% of their guests generate 30% of their profits. The post Hospitality Happens At The Margins appeared first on One Mile at a Time.

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