Hilton Warsaw Trip Reports And Reviews

Discussion in 'Hilton | HHonors' started by servus, Feb 12, 2011.  |  Print Topic

  1. servus
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    servus Silver Member

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    To describe the Hilton Warsaw, Grzybowska 63, 00-844 Warsaw, Tel.: +48-22-356-5555, Fax: +48-22-356-5556, email: info.warsaw@hilton.com in just one word is: awesome!

    The hotel is 27 stories high and was opened in 2006, so everything still looks brand new and very modern. Executive Floors are on the 24th – 27th floor, Executive Lounge is on the 27th floor. Unfortunately the hotel is located in a remote area but the next tram station is just a 5 minutes walk away and using public transportation in Warsaw is cheaper than cheap.

    We arrived at WAW airport and took a cab (Taxi 9191) waiting in front of the terminal. Before getting into the cab my colleague (she’s Polish) asked the cabbie how much the approximate fare would be. After the cabbie gave us the right answer, we got into the cab and after a 15 minute drive we arrived at the hotel, for a total of 45 zlt incl. tip.

    When we arrived at the hotel, a bellman opened the doors, took our bags and escorted us to the Front Desk. We were greeted by the Front Desk people, including the concierge. They asked if we had a pleasant trip, if the cabbie drove safely and informed us that our rooms are ready (requested an early check-in at 10:00 a.m.). Check-in was fast and all my room-preferences set in my profile were honored. Received an upgrade to an Executive Room on 24th floor with lounge access. The Bellman delivered our bags shortly after we arrived in our room.

    In my room there was a non-personalized welcome note from the General Manager and two complimentary bottles of water. The room itself was very clean, spacious and had a modern decor with A/C, a flat screen TV, working area, bathrobes, slippers, in-room coffee-maker, iron, ironing-board, extra pillows, in-room safe and the Hilton clock. The minibar was stocked with: Evian 20 zlt, Miller Genuine Draft 22 zlt, Tyskie 20 zlt, wine 35 zlt, Coke, Diet Coke, Fanta, Sprite, Tonic Water, orange juice, apple juice 16 zlt, Red Bull 21 zlt, Vodka, Gin 30 zlt and Whisky 35 zlt. The bathroom was also very spacious, clean, well lighted, with a nice tub, a separate walk-in shower and the usual La Source amenities.

    Advise: If you are there in the summertime, make sure to close the curtains, otherwise your room becomes a sauna.

    The Executive Lounge is located on the 27th floor (opening hours: 06:30 a.m. – 11:00 p.m). We were greeted very friendly by a sweet young Polish lady. Newspapers and magazines (Polish and English) were available. They also offer free WiFi in the Executive Lounge and even the use of laptops (can be borrowed from the Executive Lounge staff) is free of charge. The selection of F&B was very good and included e.g. orange juice, apple juice, tomato juice, Coke, Diet Coke, beer, water, white wine, red wine, sparkling wine, Campari, Martini, Martell Cognac, Bacardi, Bacardi Black, Havana Club, Johnnie Walker Red Label, Ballantines and five different premium vodkas. They also served two different hot items, as well as cheese, olives, bell-peppers and dips.

    After having a quick breakfast in the lounge, we went back to the concierge to book a city tour which was offered in the information map he gave us previously. Adam (the concierge) suggested that we forget about the regular city tour which would have cost 140 zlt per person for a 2,5 hours English guided tour and take a private tour guide instead for only 10 zlt more. Adam looked very surprised when we asked, when and where this tour will depart. He smiled and answered “whenever you are ready. The guide will pick you up in front of the hotel”. So we decided to pay the 10 zlt extra which turned out to be the best investment we did for a very long time. 5 minutes before our requested departure time our tour guide Gregory showed up in a minivan. Gregory is awesome! He speaks Polish, English, German, French fluently and a couple of other languages. First he showed us around by car, before we parked the car and continued to walk throughout the city center of Warsaw, different parks and shopping streets. After a couple of hours Gregory took us to Cafe Wedler, www.wedel.pl where we had incredible chocolate and cake. Afterwards Gregory continued his tour for almost two more hours before dropping us off at the hotel, not without apologizing that he had not the time to wash the car before picking us up (car wasn’t dirty at all!). So our tour took 4,5 hours for only 150 zlt. This was fantastic. If you are going to Warsaw and are interested in Gregory's email address, just drop me a note or ask the concierge Adam expressly for Gregory Gayny.

    We went to the Meza Restaurant (opening hours: 06:30 a.m. – 11:00 p.m.) for breakfast and dinner each day of our visit. No matter when or what, just superb! The staff was attentive, courteous, funny, always there to bring new water or refill our wine glasses. The quality of the food was good, for a decent price. Even if we could have breakfast at the Executive Lounge, we preferred to have breakfast at the restaurant as they offered way more things to choose from. Just name anything, they had it... coffee, espresso, milk, water, tea, juice, French rolls, bread, toast, Danish, cakes, meat, spread meat, cheese, spread cheese, fresh fruits, fruit salad, green salad, tomatoes, cucumbers, olives and much more. Of course there was also a warm buffet with scrambled eggs, sausages, mushrooms, baked tomatoes, potato wedges, beans as well as hard or soft boiled eggs, scrambles eggs, omeletts, pancakes and waffles to order. What I really loved was that they do have a huge separate room for families with kids adjacent to the main restaurant with a huge TV, Playstation, books and tons of toys, so no yelling, crying or running around.

    After dinner the ladies went to gamble in the adjacent casino, while we guys sat down at the Pistaccio Lobby Bar & Lounge (opening hours: 08:00 a.m. – 01:00 a.m.) to try their extensive vodka selection. You are allowed to smoke in a separate area within the Bar & Lounge.

    Unfortunately we didn’t have the time to use the pool and Spa. However, they offer all kind of massages, pedicure, manicure, facials etc.

    As our plane was scheduled to depart around 06:00 p.m., we asked for a late check-out, which was granted right away. We also asked for a cab waiting for us at 04:30 p.m. to get us to the airport.

    After check-out which was fast, friendly and accurate, we waited a few minutes in the lobby for our cab to arrive, when we recognized this one employee walking up and down in front of the entrance and suddenly running! to the gas station across the street, talking to someone and afterwards running back to the hotel. Now he entered the hotel and came directly towards us. First we were kind of confused what was going on, then it turned out, that the cab we requested to take us to the airport didn’t show up by 04:31 p.m!!! what made the bellman angry and frightened we might miss our flight. So he ran across the street to the gas station where another cab just pulled up to get some gas, to tell the cabbie he needs him to bring us to the airport right away. While the cabbie bought his gas, the bellman apologized over and over again for the delay and any inconvenience this may have caused. Well, this story might sound funny right now, but while I was sitting there, following the whole scenario, I really wondered what the staff does if a real VIP shows up? Just unbelievable!

    Well, more to come… when we arrived at the airport, the fare was only (28 zlt). We were more than surprised and asked the cabbie if this is the correct fare. He informed us, that his company is the cheapest on the market, (only 1.60 zlt / km) so make sure you ask for a cab from "Extra Taxi". More infos can be found here: www.extrataxi.pl

    Final notes: OK, this time I’ll start with the cons... The location of the hotel is not in the middle of the city center and you need to walk 5 minutes to the next tram stop. That’s about it! The pros: staff is first-class, everything still looks brand-new, fantastic Executive Lounge, reasonable prices for room, food and drinks, high end spa. If you're in need for anything, make sure to ask for their Concierge Adam! I’ll definitely go back and I highly recommend this property.
     
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  2. uggboy
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    uggboy Gold Member

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    The Hilton Warsaw is a turquoise glass tower in the New Town. We stayed there twice during our Poland tour, both times on points.

    Since, we spent the first night after our arrival from Dublin, at the Westin Warsaw; we didn't need a taxi or public transport. The hotels are on the same road and even the same side, approximately 0.8 km apart.

    Our check in was quick, but left something to be desired. The receptionist was cold, disinterested and treated us more like we were a nuisance. As Hilton Honors Diamonds we should have automatically received free internet access. I went down later to get a three day access for our three nights and the lady at reception couldn't have been friendlier.

    We were upgraded from a Deluxe Room to a Deluxe Plus. Our Deluxe Plus Room wasn't on the Executive Floors, but we still had access to the Executive Lounge as Hilton Honors Diamonds.

    Our room was large and overlooking the New Town with views towards the AXA Tower and the building site of the Warsaw Spire. Unlike the Dublin Spire, this is going to be a modern tower with offices, retail space and apartments. The Hilton has good soundproofing, and we couldn't hear any noise from the building site or the traffic.

    Our room was divided into two spaces: The working area included a writing desk, with a lot of space for laptops, cameras, documents and so on and the relaxation area with a king sized bed, TV (local and international channels), DVD player, two chairs and a coffee table. There was also a book about Warsaw and Fozailoff Jewelry. The color scheme of the room was mostly in brown with red and white splashes. We had two wardrobes, so ample storage space. The writing desk was located behind the bed. To distinguish between work and relaxation there was a partition between the bed and the desk.

    The bathroom was large with separate bath tub and shower, a TV, one sink and Peter Thomas Roth amenities.

    Overall the atmosphere was soothing. The Serenity Bed allowed for a good nights sleep and the bath tub and shower were very comfortable too.

    The hotel has a spa by Holmes Place, a casino, a restaurant called Meza and a large atrium. The atrium contains Fozailoff Jewelry, a gift shop and the restaurant. The Hilton also has the largest meeting and conference facilities in Warsaw. Sometimes there are also cars in the lobby, when there is a launch.

    The club lounge is located on the highest floor and offers stunning views over the city.

    It is open from 06.30 hours to 23.00 hours and offers healthy snacks, like dried cranberries, fresh and dried fruits, coffee, tea, juices and other beverages throughout the day. There are also Jaffa Cakes, Maltesers and salt sticks.

    During Afternoon tea there is a wide selection of cakes and one or two savory dishes available. In the evening there are two hot dishes available (changing daily and included fish/seafood, pirogi and kofta) and a cold buffet with cheese, crudities, dips, bread, butter/margarine and small appetizers. We could choose from red and white wine, rum, vodka and other liquors. There was also sparkling wine from the Czech Republic. We enjoyed a glass or two nearly every night.

    Breakfast was large with a good selection of fresh fruit, Bircher Berner Muesli, Yogurt, cold cuts, smoked salmon, scrambled or boiled egg, tomato mushroom skewers and sausage bacon skewers. The quality was high.

    We didn't use the restaurant, but enjoyed in room dining, offered 24 hours. We loved especially the Asian Beef and the Goulash and Thai Chicken Coconut Soup.

    I booked a spa appointment. The Holmes Place Fitness Center and Spa has an identical design as the Hilton. The locker room seemed more like an afterthought, but fulfilled the purpose of getting changed and store valuables.

    My therapist was male. We had a chat and realized we had something in common. We had both lived in Dublin. While I love Ireland's capital, he didn't like it especially.
    I had a sports massage, and it was really good. I was sore for days afterwards, but I got also rid of my tensions.

    During our second stay after returning from Krakow we were upgraded to an Executive Deluxe Room. It was on one of the highest floors. The difference between a Deluxe Plus Room and the Executive Deluxe was the size and location. While we were quite high up during our first stay, we were on one of the highest floors available, when we stayed at the Executive Deluxe Room. Our second room was smaller and had a sofa instead of two chairs. There is a normal writing desk. This room overlooked the other side with views towards the Palace of Culture and Science and the Marriott Hotel.

    Considering as a Diamond we had anyway Club Lounge access, the first upgrade to the Deluxe Plus Room was maybe better, because the room was larger.
    We also received a personal note from the hotel manager and an apple tart as gift.

    On each leg to/from the airport we used taxis. When we went to the airport for our journey to Poznan, the traffic was busy, so the journey took longer. We paid 41 PLN (ca. 10.25 Euro / 13 USD), the other two times we paid 27 and 29 PLN respectively (ca. 6.75 Euro / 7.25 Euro or 8.50 USD / 9.10 USD).

    Besides the gentleman we encountered during our first check in, every one else was friendly and helpful.

    Of course we would stay @ The Hilton Warsaw again.
     
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  3. uggboy
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    uggboy Gold Member

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  4. uggboy
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    uggboy Gold Member

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  5. ecleppe

    ecleppe Silver Member

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    Thanks for this !
     
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  6. uggboy
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    uggboy Gold Member

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    My pleasure! Safe travels!:)
     
  7. guberif

    guberif Silver Member

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    Heading to Warsaw in April for the first time. Would like to stay at this Hilton, but want to make sure the old town, sights, etc are still accessible. Don't mind walking, quick taxis, or riding the subway. Would I be ok here?
     
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  8. uggboy
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    The Old Town with the castle, presidential palace and more is around 30 minutes on foot or ca. 7 min or more by taxi, depending on traffic. We found it easy to walk and it's very pleasant by nice weather. Taxis are usually dependable and quick plus they know the hotel well.
     
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