I booked a nonrefundable, pay in advance room through the Hilton Honors website a few weeks back because I believed that the rate I was getting was really good. A few weeks after booking the room, the prices dropped $30 a night. I had planned on just chalking up the experience as a lesson learned and moving on. However, a friend suggested that I email HH and ask if I could cancel my reservation without incurring any penalties. I took my friend's advice and Hilton did in fact let me cancel my reservation without penalizing me. As of last Monday, my CC shows a credit for the full amount. I'm sharing this experience with all of you because I think it's a good example of why I'll continue to give Hilton my business. Hilton could have easily told me to get lost and I would have totally understood, but it didn't.