Hilton sells hotel refuses to HHonor points

Discussion in 'Hilton | HHonors' started by noskates, Dec 13, 2011.  |  Print Topic

  1. noskates

    noskates Active Member

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    I prepaid a reservation at the Hilton ABQ for the annual hot air balloon festival. When I arrived at the hotel location, it was no longer a Hilton, but a Crowne Royale. The desk indicated that they had purchased the hotel from Hilton. I tried to check in but they had cancelled my reservation. Because I had the appropriate confirmation information, they honored the prepayment.
    When I returned home I contacted HHonors to get my points because I did buy a Hilton hotel -even if it was not delivered. It took more than a month to convince them that I deserved the points - their argument was that I did not stay at a Hilton. Well I paid for a Hilton and they sold it! Be forewarned.
     
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  2. MSPeconomist
    Original Member

    MSPeconomist Gold Member

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    When was the hotel sold and when was the reflagging announced relative to your reservation? Was there no attempt by either the hotel or Hilton Honors to contact you when this happened?
     
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  3. Mike Reed

    Mike Reed Gold Member

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    I'm wondering what's going to happen with LVH now that it's leaving the Hilton chain.
     
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  4. Seacarl
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    Seacarl Gold Member

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    Hilton should sue 'em for TM infringement. You don't think everyone in the world knows what LVH means?
    What was the reason they are leaving? Did they not want to pay fees to Hilton or did the hotel not meet quality standards?
    In the short run it means no point accrual, no redemption and no HH perks
     
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  5. Mike Reed

    Mike Reed Gold Member

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    Link. It's not trademark infringement if you don't use the trademark, and from what I can tell, LVH was never trademarked. No "Hilton," no infringement.
     
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  6. DTWBOB

    DTWBOB Silver Member

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    Hotels change chains a lot, so this situation isn't *that* unusual.

    That's a very busy time of the year in AQB. You were lucky that they honored the reservation and didn't charge you a second time -- I would try for some Holiday Inn points though (not that I stay with them often) plus whatever airline points you can get.

    DTWBOB
     
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  7. craz
    Original Member

    craz Silver Member

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    I know of a Hyatt Regency that Deflagged and went by The Regency Hotel nothing ever happened to them. Probably due to Hyatt not having a trademark on "Regency"
     
  8. noskates

    noskates Active Member

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    After many phone calls (and a couple of letters), I did get my Hilton points + 5,000 bonus and the AA miles. What irked me the most was that I had paid in advance and was never informed of the change. I'm only HHonors Gold, but their behavior was not conducive to using them as a preferred hotel.
     
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  9. DTWBOB

    DTWBOB Silver Member

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    Great news -- one question -- did you get one of those reservation reminder messages they send out -- if not there's something here for the lessons learned column for all of us.

    DTWBOB
     
  10. Seacarl
    Original Member

    Seacarl Gold Member

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    There was a hotel chain called Regency at some point.
    Anyway, my comment was sort of tongue in cheek. Everyone is going to associate LVH with Las Vegas Hilton for a long, long time, it's had that name for many decades. It's showroom is called the Hilton Theater. I think it has Conrad and Barron ballrooms. It's been a Hilton so long that it's almost impossible to change that name. Still wonder about the backstory. I can easily imagine that for a LV property it's not worth paying the fees to be associated with Hilton - your business comes from gamblers and package operators, and in the case of LVH from conventions next door - so why pay Hilton for the few bookings that come centrally - and have to give away breakfast and Internet to all those Golds. That's my guess of the reason for the separation, but it will always be the Las Vegas Hilton* (* not participating in HHonors any longer.)
     
  11. newbluesea
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    newbluesea Gold Member

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    Interesting..... having stayed at the property dozens of time the last twenty-five or so years (but not so much in the last five) I have never heard of anyone refer to it as "LVH" :) My primary reason for staying there was because it WAS a Hilton... hence HH points and stay credits.

    The fact of the matter is that this hotel is way outdated and if Vegas was still its boom days we would have watched
    its implosion on the nightly news long ago. Hilton got out of the gaming business years ago when the sold is gaming operations (a separate copmpany ) to Harrahs and the Las Vegas Hilton was taken over by Resorts and an aggreement was made to retain the Hilton name but in reality if it wasnt for the Convention centre next door this place would have been shuttered years ago.

    Frankly I doubt Hilton was that interested in continuing with the hotel, the casino is small and way outdated, the rooms rates were often in the range of $50 per night and the evidence points to the fact that the major lodging chains are not much interested in the mega-hotels in the Las Vegas area.
     
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  12. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Did you see Jeff Zidell's comment in the Q&A doc in the Hyatt forum?

    http://milepoint.com/forums/attachments/jeff-zidell-live-chat-qas-11-9-11-pdf.21678/

    (question #13)

    They could just take over the LVH and keep the acronym that some people seem to associate with it :). Maybe make it the world's biggest Hyatt Place.
     
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  13. newbluesea
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    newbluesea Gold Member

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    Did you see Jeff Zidell's comment in the Q&A doc in the Hyatt forum?

    http://milepoint.com/forums/attachments/jeff-zidell-live-chat-qas-11-9-11-pdf.21678/

    (question #13)

    They could just take over the LVH and keep the acronym that some people seem to associate with it :). Maybe make it the world's biggest Hyatt Place.[/quote]

    Well he said Las Vegas is high on the radar but not anytime soon :) I suppose some entity like Hyatt might be crazy enough to take over the Las Vegas Hilton but that place needs many dozens of millions of dollars to bring it up to compete with even some of the more mediocre strip properties.
    To be successful because of the location it needs to become some someting special.
    As a Hyatt?. perhaps blowing it up and start anew:rolleyes:

    Its interesting that Starwood had the Alladdin/Planet Hollywood for a few years and got rid of the place and their only other property is the quite small and borderline crappy Westin Caserina.
     
  14. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Not really... now that I am not on my iPad, I can actually copy/paste from the pdf:

    Are there any plans for increased Hyatt presence in Las Vegas? I had high hopes for the planned Grand Hyatt (now Cosmopolitan).

    Answer: Las Vegas is very high on our radar screen; however, there are no immediate plans on the books. This is something that could change very quickly, so please stay tuned.

    I agree with you that the Hilton doesn't really seem like an attractive take-over target, but I am not in the hotel business and may be seeing things from the wrong perspective.

    As I virtually never get to stay in a hotel in Vegas anyway (we have family there that would be disappointed if we didn't stay with them), I have no real interest in any of the properties other than from an academic perspective.
     
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  15. noskates

    noskates Active Member

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    Nope! Just got the original confirmation email with the confirmation number. If I hadn't had that on my computer, I doubt that they would have honored the reservation.
     
  16. craz
    Original Member

    craz Silver Member

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    I find whenever I ask for directions or get in a cab and say I want to go to Hotel M Id get the strangest looks, since the dont know any Hotel by that name, but tell them it used to be a Hilton, theyd respond why didnt you say you wanted the Hilton to begin with and this can be x yrs after its been deflagged. I find this to be the case outside the US very often.
     

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