I prepaid a reservation at the Hilton ABQ for the annual hot air balloon festival. When I arrived at the hotel location, it was no longer a Hilton, but a Crowne Royale. The desk indicated that they had purchased the hotel from Hilton. I tried to check in but they had cancelled my reservation. Because I had the appropriate confirmation information, they honored the prepayment. When I returned home I contacted HHonors to get my points because I did buy a Hilton hotel -even if it was not delivered. It took more than a month to convince them that I deserved the points - their argument was that I did not stay at a Hilton. Well I paid for a Hilton and they sold it! Be forewarned.