Hilton Prague Trip Reports And Reviews

Discussion in 'Hilton | HHonors' started by servus, Feb 9, 2011.  |  Print Topic

  1. servus
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    servus Silver Member

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    To avoid any confusions, there are currently two Hilton properties in Prague. The Hilton Prague and the Hilton Prague Old Town. This thread is about the Hilton Prague aka the Hilton not beeing right in the city center.

    So far, I had several memorable stays at the Hilton Prague [HHonors Category 5], Pobrezni 1, 186 00 Prague, Tel.: +420-2-2484-1111, Fax: +420-2-2424-2378, email: guestcentre.prague@hilton.com

    Prior to my first arrival a few years back, I tried to contact a certain staff member. Unfortunately my email didn’t go through as there was “no such recipient”. So I used the email provided above and asked to please forward my email to this certain staff member. Nine minutes later I received a reply! It turned out that she got married and her last name and email address had changed. In addition to this, she informed me, that she’s now working in another department and asked me to contact her colleague but also offered to assist me personally throughout my stay. So I contacted her colleague and six hours later I had a guaranteed late arrival, an airport transfer, a table reservation at their Cloud9 sky bar and a cell phone number of the Duty Manager for any further requests.

    We arrived at PRG airport, where our driver was already waiting right outside the baggage claim area. After 20 minutes in a brand new black Skoda Superb we arrived at the Hilton Prague. The 900 CZK [$50] for the airport transfer could be charged to my room, so it generated some more HHonors points. Upon arrival, we were greeted very friendly by a bellman who opened the doors and offered assistance with our bags. Even if there were quite a few people in line at the Front Desk, with four Front Desk agents working, we waited only a few minutes. We were greeted with a nice smile by the Front Desk agent, who informed us that both rooms were upgraded [both of us were GoldVIP] to an Executive Room and we might check-in at the Executive Desk on the 8th floor. As soon as we stepped out of the elevator we were greeted by the Executive Floor staff and were offered a glass of champagne. This was awesome to start with! Only a few minutes later both of us were checked-in. This was the first time, I met my all time favourite Hilton employee and I deeply regret, that Mrs. L. left Prague last year. But read on...

    Our rooms were located on the 7th floor. To get to your room you need to activate the elevator with your room key. All my preferences set in my profile were honored. In my room there was a personalized welcome letter from the Director of Operations, a box of chocolates and two complimentary bottles of water [restocked every day]. The room was very clean, spacious with A/C, a flat screen TV, a working area, bathrobes, slippers, in-room coffee-maker, iron, ironing-board, an in-room safe and the Hilton clock. The automated minibar was stocked with: Mattoni sparkling water, Aquila silent water 115 CZK, Perrier, Evian 120 CZK, Coke, Diet Coke, Fanta, Sprite, Tonic Water 115 CZK, orange juice, apple juice 125 CZK, Red Bull 150 CZK, Krusovice Beer 120 CZK, Heineken Beer 130 CZK, Bacardi, Gin, Ballantine’s 170 CZK, Martini Bianco and Martini Rosso, Cognac, Absolut Vodka and Baileys 180 CZK. The bathroom was also very spacious, clean, well lighted, with a nice tub and the usual Evelyn & Crabtree amenities. [If you are looking for a hair-dryer, you can find it in your working desk].

    The Executive Lounge is located on the 8th floor [opening hours: 06:30 a.m. – 11:00 p.m]. This is definitely a lounge where you can’t sneak in because you have to pass the Executive Desk as soon as you walk out of the elevator and these people know every single guest by name! On my second day I was kind of surprised when Mrs. L. greeted me with “good morning Mr. Servus”. My first thought was this was just a coincidence but way wrong, the nice girls greeted every single guest by name who was passing by their desk. The selection of F&B in the lounge was way beyond everything else I saw before. OK, I heard about the exceptional lounges in Asia but compared with other European or American lounges, it was unrivaled. Breakfast was as good as in the restaurant downstairs. Right after breakfast, new appetizer and almost a whole bar was stocked up, several juices, Coke, Diet Coke, Sprite, Fanta, Tonic water, mineral water, silent water, beer, sparkling wine, red wine, white wine, Bacardi, Gin, Smirnoff, Campari, Martini Bianco, Martini Rosso, Havanna Club, Ballantines, Baileys, Sandeman, Martell and much more was available from now on till 11:00 pm. In the afternoon a large variety of cakes and pastries were offered. Hot finger-food was served for dinner from 06:00 pm – 08:30 pm. Afterwards you’ll still find assorted cheese, crackers, fresh fruits, vegetables and dips. Adjacent to the Executive Desk is an Internet-room with six computers and free Internet access.

    Next morning we went downstairs to try the breakfast at the Atrium Restaurant [breakfast is served from 06:00 am – 11:00 am on weekends]. The staff was very attentive and courteous. Coffee, milk, water, tea, juices, French rolls, bread, toast, Danish, Muffins, meat, spread meat, cheese, spread cheese, yogurt, fresh fruits, fruit salad, green salad, tomatoes, cucumbers, olives, cereal and much more. Of course there was also a warm buffet with scrambled eggs, sausages, mushrooms, baked tomatoes, potato wedges, beans, hard or soft boiled eggs and a live cooking station where you can order scrambles eggs, omelettes, pancakes or waffles.

    We used the Concierge to arrange a dinner reservation and a cruise and were very happy with her suggestions. We booked a 2,5 hrs cruise for 350 CZK [$19] which was very nice. Be prepared to pay chash only. You can exchange USD, EUR and GBP at the Front Desk [there's a 5% comission] or get CZK from an ATM located behind the elevators on the Lobby Level. After the cruise we walked through the city center and had dinner at U Fleku www.ufleku.cz. Good food for a reasonable price. If you are there in the summertime, ask to get a table in the garden. Next evening we had dinner at the Zvonice restaurant www.restaurantzvonice.cz [pricey] in the Jindrisska Tower. The Tower was built in 1472 and reconstructed in 2002. Now it features a nice restaurant on the top three floors [elevator] with a great view over the city of Prague. One word of advise, it can be very tough to walk on Pragues streets. Make sure to bring comfortable shoes and ladies, think about wearing high heels twice.

    We also went to Cloud9 sky bar & lounge www.cloud9.cz Good music, great views and superb cocktails. Staff is of course very attentive and polite. Unfortunately it's still permitted to smoke in public areas in the Czech Republic, but the a/c worked well and smoke wasn't a big issue.

    Unfortunately we didn’t have time to gamble in the casino or use the pool and Spa. However, they offer all kind of massages, pedicure, manicure, etc.

    Check-out was very friendly, fast and accurate.

    When checking my HHonors account two days later, I recognized that only 300+ points were credited to my account. One email and only 12 hours later the points had been adjusted.

    Final notes: I stayed at the Hilton Prague Old Town the following night. Former posters stated that this property has a better location but trust me, the Hilton Prague is close to the City Center. It's just a 10 minutes walk or one tram-stop from the Hilton Prague Old Town away. The Hilton Prague is absolutely great. Every single member of the staff did a fabulous job and went out of one’s way to give us a memorable vacation. While completing the online guest questionnaire I was surprised about this question: “Meeting your requests with a positive “can do” attitude?" I doubt that you will be able to find a single employee who has a different attitude. This should be a framework for Hiltons service concept. Outstanding! This was my first stay and I promised that I'll definitely return what I did in June 2010, to celebrate my birthaday.

    Once again, I contacted Mrs. L. asking for tons of favours and received just one answere: "consider it done". When we arrived at the hotel, we went straight to the Executive Lounge. While my friends had a glass of champagne, I was handed our room keys and had a nice chat with Mrs. L. A few minutes later, we found our bags already delivered to our rooms and a wonderful birthday cake with a birthday card waiting in my room. In the evening we had dinner at the CzecHouse before we once again head upstairs to Cloud9. Spending a warm summer evening / night on the terrace is absolutely outstanding. Looking forward spending a few days at this property next June.
     
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  2. anabolism
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    anabolism Gold Member

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    Very detailed report!

    One thing: are you sure you earned HHonors points on the airport transfer cost? Just because it was billed to your folio doesn't mean you necessarily earn points, as it depends on how the charge is coded. Usually, these sorts of pay-outs are coded to exclude points (as is also done for taxes and such).

    I last stayed here a few years ago, but will be back next month.

    It's worth noting that this is an atrium hotel, so some rooms are interior with windows into the center atrium, while others are exterior, with windows to the outside. On my previous visit, I was lucky enough to get an exterior room, but a colleague had an interior one. A housekeeper opened his window, and when he returned, his room was so smokey he couldn't stand it. At least at that time, Prague in general and this hotel in particular are very smokey. Even the hotel's fine-dining restaurant, while officially non-smoking, was located with a smoking area directly in front, so was always full of smoke. Likewise the main conference/ball rooms seemed to always suck in smoke from an employee smoking area.

    On my previous visit, none of the Gold members were upgraded, due to the hotel being full with many Diamond members and the conference offering a discount on executive rooms. For my stay next month, I'm now a Diamond, but again the hotel will be full so I don't know if I will get an upgrade.
     
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  3. servus
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    servus Silver Member

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    Anobolism, I really like your input. Right on the spot! I totally agree with what you said. If you don't mind, have a look at the Community Forum ... there you'll find a thread called PragueDO ... just in case [​IMG] Furthermore, I do have a contact at this property, if you care to contact them before your arrival, just drop me a PM. And yes, I doublechecked my folio and the airport shuttle earned HHonors points.
     
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  4. LLM

    LLM

    I was torn between Old Town and Hilton Prague when I stayed there in November but very much enjoyed Old Town. It's far better than I remembered it from Ren days. I actually ended up in the same executive floor room my dad had had back in 2000. Small but very comfortable and there was plenty of everything in the lounge. GREAT staff who wouldn't let me fetch my own tea, drinks, etc. Location was ideal because of the snow and needing to be close to the Xmas Market and cousins that were staying at the Sheraton.
     
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  5. Sam Axe
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    Sam Axe Silver Member

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    The Hilton Prague was my first stay as a Diamond many years ago. It spoiled me... an upgrade to a two-room suite, full access to the stocked Executive lounge... all for US$185/night on weeknights.

    I'm thinking of going back to Prague later this year as part of a longer trip, but I'm no longer a Diamond and it'd only be for two nights, so I will probably try to get into the Old Town property on an award instead or go with an SPG property.
     
  6. LLM

    LLM

    Also stayed at Sheraton my same trip (because cousins were there and wanted to make sure I found them). Much preferred location and bennies at OT. Sheraton I had a bigger room and really great shower but they said exec floor was full so no upgrade so no lounge. BF not too expensive downstairs for continental which was MORE than enough but OT location way better. Also Sheraton bldg was old and pokey.
     
  7. restlessinRNO
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    restlessinRNO Silver Member

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    LLM - That's amazing, especially thinking about your visit. The same room as 2000. You have a great memory!
     
  8. LLM

    LLM

    I will NEVER forget that room number:). Dad asked me to take care of the bill and he'd reimburse me when he got back to USA. He'd told my 12 year old son reception told him everything in the minibar was free and loaded him up with cokes and Toblerones. Had mucho Czech beer himself. Wellllllll, needless to say, it was all on the bill. Lucky exchange rate was very friendly back then!
     
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  9. Fredd
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    Fredd Gold Member

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    Thanks for that detailed report. We loved the Hilton Prague when we stayed there a couple of years ago. I think we enjoyed it as much as you did. In contrast, our experience at the Hilton Prague Old Town was one of our few negative international Hilton experiences to date, and it paled in comparison. I'll just mention that we arrived for a three-night stay the night before automatic lounge access for Diamonds was implemented and they denied us access for the first night, claiming it was overcrowded until we complained. Later in the lounge I saw an employee enter with guests trying to upsell them the lounge. No, it wasn't crowded at all. [​IMG]

    To remain positive, though, I second your positive comments about the employees, the lounge, and the overall experience at the Prague Hilton. [​IMG]
     
  10. TRAVELSIG
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    TRAVELSIG Gold Member

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    I agree Prague Hilton is a very good business hotel- however the location and ambiance is not exactly Prague.
     
  11. servus
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    servus Silver Member

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    This is from the Hilton Prague FaceBook page:

    Hilton Prague has won the prestigious ‘Best Hotel in the Czech Republic Award’ by Travel Trade Gazette (TTG) Travel Awards 2011, marking its fourth consecutive win in this category. This award confirms the hotel’s commitment and dedication to consistently providing the highest customer service to its guest.

    Congratulations to Mr. Speking and his team!
     
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  12. TRAVELSIG
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    TRAVELSIG Gold Member

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    Congratulations to the Hilton Prague!

    However- Better than Four Seasons or MO???

    The criteria of "Best" must be quite interesting.
     
  13. servus
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    servus Silver Member

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    Well, I haven't stayed at the FS or MO but at the Hilton Dusseldorf and Prague. If Mr. Specking is the GM you can be certain this "can do attitude" from every single employee is a fact. You're not just a customer, you are their guest and this is the most important thing to me.
     
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  14. TRAVELSIG
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    TRAVELSIG Gold Member

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    Excellent- Mr. Specking sounds like a fantastic GM.

    Test drive the Four Seasons Prague if you get the chance- from a service perspective it is one of the top hotels in CZ.
     
  15. Bob Smolinsky
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    Bob Smolinsky Gold Member

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    Allegro @Four Seasons is a must....
     
  16. anabolism
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    anabolism Gold Member

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    That's great! I've arranged for a hotel car for airport transfers, hoping I get points as well.
     
  17. vbroucek
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    vbroucek Silver Member

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    The only thing that I could fail Hilton Prague on is that the access to the Internet was rather expensive, considering that most other hotels in Prague have it for free. I was there in 2007, 2008 and 2010.
     
  18. servus
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    servus Silver Member

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    Internet is always free in the Executive Lounge [​IMG]
     
  19. anabolism
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    anabolism Gold Member

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    I'm happy to report that I was indeed upgraded to an executive floor room (one floor below the lounge).

    Lounge breakfast was superb, and lounge staff were extremely helpful. There's always something to snack on in the lounge.

    Overall, the smoking situation was improved as compared to my previous stay in 2007 -- no smoke in any of the meeting rooms. Still occasional smoke in lobby and common areas. Much easier to find non-smoking restaurants in Prague.

    I took the opportunity to again visit Susta Strudl, and again took several strudels home.

    As before, the pool is usable for exercise (although a bit small). It's an easy 15 minute walk to restaurant/shopping areas and old town.
     

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