To avoid any confusions, there are currently two Hilton properties in Prague. The Hilton Prague and the Hilton Prague Old Town. This thread is about the Hilton Prague aka the Hilton not beeing right in the city center. So far, I had several memorable stays at the Hilton Prague [HHonors Category 5], Pobrezni 1, 186 00 Prague, Tel.: +420-2-2484-1111, Fax: +420-2-2424-2378, email: email@example.com Prior to my first arrival a few years back, I tried to contact a certain staff member. Unfortunately my email didn’t go through as there was “no such recipient”. So I used the email provided above and asked to please forward my email to this certain staff member. Nine minutes later I received a reply! It turned out that she got married and her last name and email address had changed. In addition to this, she informed me, that she’s now working in another department and asked me to contact her colleague but also offered to assist me personally throughout my stay. So I contacted her colleague and six hours later I had a guaranteed late arrival, an airport transfer, a table reservation at their Cloud9 sky bar and a cell phone number of the Duty Manager for any further requests. We arrived at PRG airport, where our driver was already waiting right outside the baggage claim area. After 20 minutes in a brand new black Skoda Superb we arrived at the Hilton Prague. The 900 CZK [$50] for the airport transfer could be charged to my room, so it generated some more HHonors points. Upon arrival, we were greeted very friendly by a bellman who opened the doors and offered assistance with our bags. Even if there were quite a few people in line at the Front Desk, with four Front Desk agents working, we waited only a few minutes. We were greeted with a nice smile by the Front Desk agent, who informed us that both rooms were upgraded [both of us were GoldVIP] to an Executive Room and we might check-in at the Executive Desk on the 8th floor. As soon as we stepped out of the elevator we were greeted by the Executive Floor staff and were offered a glass of champagne. This was awesome to start with! Only a few minutes later both of us were checked-in. This was the first time, I met my all time favourite Hilton employee and I deeply regret, that Mrs. L. left Prague last year. But read on... Our rooms were located on the 7th floor. To get to your room you need to activate the elevator with your room key. All my preferences set in my profile were honored. In my room there was a personalized welcome letter from the Director of Operations, a box of chocolates and two complimentary bottles of water [restocked every day]. The room was very clean, spacious with A/C, a flat screen TV, a working area, bathrobes, slippers, in-room coffee-maker, iron, ironing-board, an in-room safe and the Hilton clock. The automated minibar was stocked with: Mattoni sparkling water, Aquila silent water 115 CZK, Perrier, Evian 120 CZK, Coke, Diet Coke, Fanta, Sprite, Tonic Water 115 CZK, orange juice, apple juice 125 CZK, Red Bull 150 CZK, Krusovice Beer 120 CZK, Heineken Beer 130 CZK, Bacardi, Gin, Ballantine’s 170 CZK, Martini Bianco and Martini Rosso, Cognac, Absolut Vodka and Baileys 180 CZK. The bathroom was also very spacious, clean, well lighted, with a nice tub and the usual Evelyn & Crabtree amenities. [If you are looking for a hair-dryer, you can find it in your working desk]. The Executive Lounge is located on the 8th floor [opening hours: 06:30 a.m. – 11:00 p.m]. This is definitely a lounge where you can’t sneak in because you have to pass the Executive Desk as soon as you walk out of the elevator and these people know every single guest by name! On my second day I was kind of surprised when Mrs. L. greeted me with “good morning Mr. Servus”. My first thought was this was just a coincidence but way wrong, the nice girls greeted every single guest by name who was passing by their desk. The selection of F&B in the lounge was way beyond everything else I saw before. OK, I heard about the exceptional lounges in Asia but compared with other European or American lounges, it was unrivaled. Breakfast was as good as in the restaurant downstairs. Right after breakfast, new appetizer and almost a whole bar was stocked up, several juices, Coke, Diet Coke, Sprite, Fanta, Tonic water, mineral water, silent water, beer, sparkling wine, red wine, white wine, Bacardi, Gin, Smirnoff, Campari, Martini Bianco, Martini Rosso, Havanna Club, Ballantines, Baileys, Sandeman, Martell and much more was available from now on till 11:00 pm. In the afternoon a large variety of cakes and pastries were offered. Hot finger-food was served for dinner from 06:00 pm – 08:30 pm. Afterwards you’ll still find assorted cheese, crackers, fresh fruits, vegetables and dips. Adjacent to the Executive Desk is an Internet-room with six computers and free Internet access. Next morning we went downstairs to try the breakfast at the Atrium Restaurant [breakfast is served from 06:00 am – 11:00 am on weekends]. The staff was very attentive and courteous. Coffee, milk, water, tea, juices, French rolls, bread, toast, Danish, Muffins, meat, spread meat, cheese, spread cheese, yogurt, fresh fruits, fruit salad, green salad, tomatoes, cucumbers, olives, cereal and much more. Of course there was also a warm buffet with scrambled eggs, sausages, mushrooms, baked tomatoes, potato wedges, beans, hard or soft boiled eggs and a live cooking station where you can order scrambles eggs, omelettes, pancakes or waffles. We used the Concierge to arrange a dinner reservation and a cruise and were very happy with her suggestions. We booked a 2,5 hrs cruise for 350 CZK [$19] which was very nice. Be prepared to pay chash only. You can exchange USD, EUR and GBP at the Front Desk [there's a 5% comission] or get CZK from an ATM located behind the elevators on the Lobby Level. After the cruise we walked through the city center and had dinner at U Fleku www.ufleku.cz. Good food for a reasonable price. If you are there in the summertime, ask to get a table in the garden. Next evening we had dinner at the Zvonice restaurant www.restaurantzvonice.cz [pricey] in the Jindrisska Tower. The Tower was built in 1472 and reconstructed in 2002. Now it features a nice restaurant on the top three floors [elevator] with a great view over the city of Prague. One word of advise, it can be very tough to walk on Pragues streets. Make sure to bring comfortable shoes and ladies, think about wearing high heels twice. We also went to Cloud9 sky bar & lounge www.cloud9.cz Good music, great views and superb cocktails. Staff is of course very attentive and polite. Unfortunately it's still permitted to smoke in public areas in the Czech Republic, but the a/c worked well and smoke wasn't a big issue. Unfortunately we didn’t have time to gamble in the casino or use the pool and Spa. However, they offer all kind of massages, pedicure, manicure, etc. Check-out was very friendly, fast and accurate. When checking my HHonors account two days later, I recognized that only 300+ points were credited to my account. One email and only 12 hours later the points had been adjusted. Final notes: I stayed at the Hilton Prague Old Town the following night. Former posters stated that this property has a better location but trust me, the Hilton Prague is close to the City Center. It's just a 10 minutes walk or one tram-stop from the Hilton Prague Old Town away. The Hilton Prague is absolutely great. Every single member of the staff did a fabulous job and went out of one’s way to give us a memorable vacation. While completing the online guest questionnaire I was surprised about this question: “Meeting your requests with a positive “can do” attitude?" I doubt that you will be able to find a single employee who has a different attitude. This should be a framework for Hiltons service concept. Outstanding! This was my first stay and I promised that I'll definitely return what I did in June 2010, to celebrate my birthaday. Once again, I contacted Mrs. L. asking for tons of favours and received just one answere: "consider it done". When we arrived at the hotel, we went straight to the Executive Lounge. While my friends had a glass of champagne, I was handed our room keys and had a nice chat with Mrs. L. A few minutes later, we found our bags already delivered to our rooms and a wonderful birthday cake with a birthday card waiting in my room. In the evening we had dinner at the CzecHouse before we once again head upstairs to Cloud9. Spending a warm summer evening / night on the terrace is absolutely outstanding. Looking forward spending a few days at this property next June.