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Discussion in 'Hilton | Honors' started by somempire, Jul 27, 2011.
Has anyone stayed at the Hilton in Singapore and how was it?
Sometimes some people stay there during SIN DO. It's toward the far end of Orchard Road, near some fancy shopping. There are Marriott (stop for Sentosa Flyer bus), Hyatt, Sheraton, and St Regis properties nearby,
There Sunday brunch is supposedly very good--I didn't do it during SIN DO and they have very good cheesecake according to some of my Singapore friends (it looks great).
The building itself is a somewhat older modern block, maybe about twelve stories high. There's a carriage entrance circle in front for taxis and valet parking. It's very close to a subway (MRT) station, but you must make a very easy transfer to get to the airport.
@MSP: Thanks for the feedback, how about the Conrad there?
Basic Hilton, rooms fairly large and light. Breakfast is very good in the morning, especially the "Crispy Bacon." . However, the Conrad outranks it in every way IMHO. If you can get lounge access at the Conrad it really ups the experience. The lounge staff are superb, the rooms lovely.
However, the Conrad is located in a very different area of Singapore, near the Fashion Walk in an area with lots of nice shopping malls, but close to the ferris wheel and the helix bridge to the new Sands Casino Resort development. Raffles Hotel, Raffles Center, Chimes, and the Asian Civilization museum are all a long walk away from the Conrad but IMO not walkable from the Hilton.The Conrad is also closer to the airport.
Thank you all for the excellent feedbacks. My wife and I are planning a stop over in SIN next spring. If I'm gold member for Hilton will I have access to lounge or upgrade at the Conrad?
I should add will they allow for us to have access to the lounge when using Hilton points(standard room) to stay there?
As Gold YMMV. I received no lounge access at the Hilton, and the Conrad varies. First time on highly discounted rate I was ushered to the lounge for check-in and had access. Next time paying considerably more I was upgraded to business class room and had no lounge access but free cleaning of one or two items. Lounge access was an additional $60. The breakfast at Conrad Oscar's Restaurant has a much larger variety than the Hilton, including the much-loved ice cream sundae station. There is also breakfast in the lounge, and another restaurant that I haven't tried. FlyerTalkers have been know to have breakfast at all three locations on the same morning.
The Conrad is $2 and 1 hour from the airport by bus, which is quite convenient though not glamorous,
The breakfast buffet at the SIN Hilton is quite impressive. the Executive rooms are nice, and I was pleased with my hotel stay. I have also heard rave reviews of the SIN Conrad from MP & FT members, so I would read up on the two hotels on tripadvisor to get further opinions.
You can pay to e-upgrade or negotiate on checkin. SGD 100 per day for two people is worth it- not more. You can probably get this amount as a gold member- otherwise they upgrade you to a "business room" which gives you free breakfast for 2 (NOT in the lounge- in the restaurant).
I haven't stayed here, but did visit the property earlier in the year to have dinner at Iggy's. Seemed like a perfectly nice enough hotel but a very busy lobby. Definitely a crowded experience, not quiet oasis
Gleff- a little bit off topic- but did you feel Iggy's was worth the SGD$500 per head before wine? Lunch is a good deal- however dinner feels a bit overpriced perhaps (IMHO)?
You may want to read this trip report of mine, starting with post #74
Report and photos of dinner at Iggy's. Bottom-line is my experience may not have been typical, but the service was utterly lousy and the meal didn't come close to worth the price or the time. And I say that not shying away at all from pricey dinners. The previous night's dinner was more expensive and I thought it was an absolute bargain. But Iggy's isn't SGD$500 per person before wine. It was actually SGD$250++ per person IIRC.
Thanks Gleff- you are right- I was thinking 500 for two.
Lunch is a good deal at SGD 80-100.
I have read your trip report- too bad about the service!
I had a one-night stay at this property as part of a recent trip to Singapore.
Arrived at the hotel close to 2 PM and there was a line at the front desk about 3 people deep. They only had 1 staff working the desk even though it was the official check-in time. The line moved fairly quickly though and the agent was very pleasant and efficient. I received a very generic welcome letter as HH Gold and another letter explaining the Exec Floor benefits. I had noted in the reservation for a room facing Orchard Road and away from elevators. The agent didn't know what "away from from elevators" meant. After I had explained, she said no such room was available at that moment but she could get her supervisor to release a blocked room, but it would take a while as the supervisor was on his lunch break. Given that I just wanted to drop off my bags, I told her that I would just take whatever room she was going to give me.
I was assigned a room on the 19th floor, and as it turned out was both facing the back of the hotel and right next to the elevators . Anyway the room was surprisingly spacious and was nicely done. The bathroom was extremely tiny though and with the dreaded shower/tub combo. Overall the room was comfortable and I really liked the bed and the big glass-top desk. I had trouble connecting to the wireless network, it kept rejecting my room # and last name combo, although after a quick call to Guest Services, I was given a code to access the network.
The Exec Lounge was on the 22nd floor and was fairly huge and pleasant. Although I believe there was no official afternoon tea service, they had about 4 types of small cakes out in the afternoon. The happy hour was from 6PM to 8.30PM. Service was minimal and drinks were self-service. I didn't mind, but it was quite a surprise given that all the Asian hotels I had stayed at, had table service in the lounge. The evening offerings were decent, 3 hot items, cold meats, cheese, finger sandwiches. The wines were a choice of 1 red, 1 white, and a French sparkling wine.
Breakfast offerings were somewhat disappointing, mostly Continental. There was scrambled egg on offer and a chicken sausage and 1 Dim Sum item. To be fair, they did give an option to have full breakfast at the restaurant.
The lounge was busy in the evening and some people had to share tables with others, although it definitely did not feel busy. Maybe because they only had a minimal number of waiting staff, resulting in much less traffic in the lounge.
Overall, it was a pleasant stay although unremarkable. The staff members I met were friendly, polite, and helpful, but I suppose it was to be expected. I believe the hotel was recently renovated although it still felt old and dated in places. I had a nice rate as they were running a promotion at that time, but I couldn't believe that the normal rate they were charging was the same as the Grand Hyatt and was even more expensive than the Conrad. While the location does command a premium, but I feel both the GH and the Conrad were in a completely different league compared to the Hilton. I would return but only if the price is low enough.
I had a one night stay here recently. As a Gold, I didn't receive an Exec Room, but breakfast and comped wi-fi is good enough for me. My room is very similar to the pictures above - it's kinda blah, with a horrifyingly small bathroom. I was unlucky to get a room facing Orchard, since traffic noise can be heard at midnight.
Oh, the in-room wifi connection was not great, but the wired internet connection was incredibly super-duper fast.
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A picture is worth a thousand words!
I have stayed at this property 6 times over the last couple of years. On the last stay, which was Jan 4-8, I arrived and found a nice surprise when I got into my exec floor room. There was a note from the manager thanking me for my 5th stay at the property and indicating that they had selected the room especially for the occasion - an exec floor room with a balcony! Except for the rooms with a balcony, the standard and "premium" rooms in the property are basically the same in size and configuration. One is paying mostly for the floor that the room is on
In general, what has been reported above is essentially my experience. The lobby level has a nice pastry shop for afternoon tea and a restaurant, which is more notable for its sprawling breakfast than lunch or dinner offerings. I would recommend breakfast there rather than in the exec lounge.
Compared to the Conrad, where I stayed for the first time Dec 28-Jan 1, the Hilton is definitely more dated. However, I prefer the Hilton because of its location near fun night activities and the city center...
SIN is definitely one of my favorite cities to visit...
Currently staying at this hotel. Service is friendly. Hilton Gold, but wasn't upgraded to Executive Room/Lounge as the rooms were fully booked.
Only bad experience: There was a hair in my omelette at breakfast in Checkers Brasserie this morning. I informed a staff, and they replaced my food. A cook went to my table to tell me they will investigate, but I'm not sure if I will be given further information (didn't get my name or room number)
Just to add what the hotel did to make up for it
Sent me wine, chocolates and a big platter of fruits to apologize.