...a headache. I need to be in LAX on October 9th. On September 4, so I book: So, I found out that American Express Canada had a better rate on a hotel. Much better. So it is time to try a Hilton BRG claim. First email, I get this in response: The person running my claim doesn't even find the hotel I am looking for. I email back this screen shot: Still very much alive. The next day I get this email: http://getfile2.posterous.com/getfile/files.posterous.com/temp-2012-09-12/GBvAllyfExGtpcDszqfeFqGHxFJGICoxnDlrsIfcCJikmkGFyfupnjBtkeDm/hilton3.jpg.scaled1000.jpg I wonder what they are looking at. I do the search again, and send this: Which includes this screenshot: Still alive. Now it is September 6. I contact @HiltonHelp to see if they can help. They look things up and see what I am talking about. Crickets. Crickets until September 12 when I go onto Twitter again. The answer appears to be: SOL Brian I just feel like cancelling it all and staying at the Crowne Plaza down the street. I am a Plat IHG member, and I would get club access. In the end this morning (Sept. 13) I recieved an email from Hilton not acknowedging any of this, but repeating their email of September 6. *sigh* I am staying at the Crowne Plaza—they seem to treat Platinums well there.