Hilton Amex

Discussion in 'Other Credit Card Programs' started by Efilon87, Jan 23, 2012.  |  Print Topic

  1. Efilon87

    Efilon87 Silver Member

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    I just got off the phone with Hilton Amex customer service and im really giddy right now (usually never happens when talking to credit card customer service....). I called to put a travel advisory on my card for my upcoming trip. Right off the bat, the rep greeted me with "Who do I have the pleasure of speaking with today?" I usually get the standard, "Can I have your name?" so hearing that was unexpected and strangely amusing. I gave the rep my dates and where I am traveling to, he commented on how much fun I will have...Before the call ended he noted that in the event of an emergency or loss of card to call the int'l toll free Amex service number. Standard......BUT what I didnt know is that Amex will also help you expedite a replacement passport if its becomes lost/stolen and if needed, provide a translator that speaks almost any language. SOLD!!

    Im sure the perks get better with the Platinum Amex, and maybe one day I can fully experience them.

    All I know is I am never NEVER impressed with customer service phone calls, but if every call was as pleasant as the one I just had, the world would be a happier place :).
     
  2. tondoleo
    Original Member

    tondoleo Gold Member

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    Amex has very good customer service.
     
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  3. Efilon87

    Efilon87 Silver Member

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    I thought that Chase Sapphire Preferred would have better service but with the calls I just made, Amex takes the cake. Though I do like not having to deal with a computer to get through to a rep with CSP (I hate the "Im sorry, did you say Rep-resent-ative?" Annoying computers.). I usually just keep hitting 0 until I get someone on the phone or I hear "Transferring you now."
     
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  4. MDDCFlyer

    MDDCFlyer Silver Member

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    I thought you don't need to tell Amex about travel plan any more. Or at least that what they insist telling me every time I call.
     
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  5. geclub1
    Original Member

    geclub1 Silver Member

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    That's on American Express webpage as well: we do not need travel notification.
     
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  6. TAHKUCT
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    TAHKUCT Gold Member

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    Keep in mind that even though Amex will assist with a translator and help you to expedite a replacement passport, you will be responsible for all the fees associated with such services.
     
  7. particlemn

    particlemn Silver Member

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    I had my magnetic strip on my amex wear out while i was in paris in 03. I went to the amex office and they had a replacement card for me within one hour.
     
  8. TAHKUCT
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    TAHKUCT Gold Member

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    With a working magnetic strip?
     
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  9. msv
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    msv Gold Member

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    Same here. They say they can figure me out;):eek:
     
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  10. particlemn

    particlemn Silver Member

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    yes, it was an amex delta card, the card they gave me was a simple green amex card but i got my delta miles for the purchases on the trip, and a new card was awaiting me at home when i arived back in the states
     
  11. TAHKUCT
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    TAHKUCT Gold Member

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    That is nice. Last time I got an Amex card at an Amex office due to loss, it did not have a working magnetic strip.
     
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  12. FlyingFree
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    FlyingFree Gold Member

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    Echoing what many others have said; I have Amex Platinum & Gold Premiere Rewards, and I've never had anything less than 110% satisfaction with their customer service...
     
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  13. zhaoqian

    zhaoqian New Member

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    the card they gave me was a simple green amex card but i got my delta miles for the purchases on the trip
     

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