Hertz plans to install tablets in every car to expedite pickups and returns

Discussion in 'Hertz | #1 Awards/#1 Club' started by sobore, Apr 2, 2013.  |  Print Topic

  1. sobore
    Original Member

    sobore Gold Member

    Messages:
    12,421
    Likes Received:
    33,847
    Status Points:
    16,520
    http://skift.com/2013/04/02/hertz-sees-the-need-for-speed-and-plans-for-a-tablet-in-every-car/

    [​IMG]

    Road warriors renting cars want speed and Hertz plans to introduce tablets later this year in the company’s cars and to expand the deployment of ExpressRent audio/video kiosks at rental locations to get customers in and out of their vehicles faster.

    Speaking at an investor day in Manhattan today, CEO Mark Frissora cited a Maritz Research customer experience study showing renters value the speed of the pickup most highly among their preferences, followed by the speed of the return process.

    Read More: http://skift.com/2013/04/02/hertz-sees-the-need-for-speed-and-plans-for-a-tablet-in-every-car/
     
    Newscience, GoodBoy and uggboy like this.
  2. HaveMilesWillTravel
    Original Member

    HaveMilesWillTravel Gold Member

    Messages:
    12,504
    Likes Received:
    20,199
    Status Points:
    16,520
    Where is the tablet in that photo? I just see redundant nav systems.
     
    sobore and GoodBoy like this.
  3. sobore
    Original Member

    sobore Gold Member

    Messages:
    12,421
    Likes Received:
    33,847
    Status Points:
    16,520
    That was my question. I'd like to see how these tablets are tethered to the vehicle.
     
  4. FancyCloth

    FancyCloth New Member

    Messages:
    1
    Likes Received:
    0
    Status Points:
    10
    I just see redundant nav systems.
     
  5. HaveMilesWillTravel
    Original Member

    HaveMilesWillTravel Gold Member

    Messages:
    12,504
    Likes Received:
    20,199
    Status Points:
    16,520
    It's called Hertz Never Ever Lost™
     
  6. viguera
    Original Member

    viguera Gold Member

    Messages:
    4,737
    Likes Received:
    6,913
    Status Points:
    4,745
    I think the problem is that as long as people go around them and rent from third party sources to save a buck (priceline, hotwire, whatever) and that requires going to the desk instead of the kiosk, things are going to be just as bad and this won't help much.

    I never have any problems using a kiosk (at locations where they actually have some) and getting in/out of the rental relatively quickly. However I was at SFO last Saturday and the line at the Hertz counter was about 50-60 people long... good thing I rented from National that day :)
     
  7. bigx0

    bigx0 Gold Member

    Messages:
    1,274
    Likes Received:
    2,287
    Status Points:
    1,270
    I don't really know how much time this could save. Last National rental I had, my receipt was ready before I even opened the car door. They must have some sort of transponder onboard to relay the mileage to the little handheld computer because they never checked the odometer.
     
    viguera likes this.
  8. viguera
    Original Member

    viguera Gold Member

    Messages:
    4,737
    Likes Received:
    6,913
    Status Points:
    4,745
    I think technology is already the point where people can (and do) reserve, pick up, drive, return and pay for a rental without ever having to talk to a human being.

    The problem is twofold though... car rental companies use the technology as perks, with the whole "just walk to the aisle and go" and convenience features for elite members.

    The biggest problem of course is people... there's always people that will want to talk to a human being behind a desk, or don't want to add their credit card information to their profile to be able to handle payment, or they want a car seat or GPS or whatever.
     
  9. marciodompieri

    marciodompieri New Member

    Messages:
    5
    Likes Received:
    1
    Status Points:
    10
    We had a very bad time in Orlando, waiting on line for 50 minutes to get to the desk. If that works, would be wonderful, although I don´t intend to rent again with Hertz n the near future...
     

Share This Page