It can be a real feel-good thing. As I was checking in at MCI a young (to me) woman points to the kiosk, and says "Is that a kye-osk?" Guessing (correctly!) she was new at this but had done some research, I pointed to the kiosk next to me and said just touch the screen and do what it says. Since I had hours at the airport, I assured her I would stay there until she completed the process. She was embarrassingly relieved and thankful. Such a simple thing. Question from her: Can I get boarding passes for both flights here? Answer: Yes, and the printer is slow, so be sure to wait for the second one. (I've walked away before.) Question from her: (disbelieving, holding flimsy paper printout) Is this the Boarding Pass? Answer: Yes. (not what you were expecting, eh?) Getting her two bags weighed, tagged, and dropped was new to me, but easy enough. She's getting the baggage charges reimbursed, so as I said she's got some savvy or being sent on business. We take this for granted, but this reminds me how easy it is for us make the system simple for newbies and we all should do it more often. Happy journey, Mallory!