Need help! Any advice on how best to follow up with this would be appreciated. I was booked on a round trip flight Edinburgh-Singapore via Frankfurt on Lufthansa. I logged into the website to check the fare conditions as I might want a date change. Finding out that my flights were not refundable or changeable or cancellable, I did not pursue it and left it. I then found out my flights were cancelled without any critical confirmation but no refund or anything is given. It is so crazy when I think I do not have a return flight back now that I do not even know where to begin. 1) Received email that my booking on my return flights were cancelled with no critical instructions for me (confirmation from me?) to my horror at midnight. 2) Emailed LH immediately that it must be a mistake as I need the return flight, and to reinstate my flight as it was. 3) No reply: Called the service hotline only to have rude CS officers who insisted my return flights home this morning that were non-refundable, non changeable ( why would i cancel a return ticket that offer no refunds? At most it is a no show? ) must have been cancelled by me. 4) No que to help: There were no apologies except to point the finger and say this is not their problem anymore. Upon firm attempts and asking to speak to someone who can help was I offered some "help" - the call centre supervisor booking me on the same flight at a higher price but I need to pay for it as a new booking. I bought this ticket in February and, it is almost sure that the same ticket class would not be available now. And probably not on a one way ticket. 5) Ridiculous: I had to laugh at how incredulous this was, only to be told that they will end the call unless i pay for the new ticket. 6) No result: Such a small issue blown out of proportion-reversing the error on the cancellation on the computer with an manual overwrite would have closed the case. There is no avenue available to escalate this to someone who has authority to do so. There is no physical customer service available and the only way to contact is the hotline that wasn't useful and emails that are not replied. My prior experience(i have only been flying Singapore airlines) was that cancellations cannot even be activated on these special promotion flights, and ample warning has to be given to let the customer know before the flight booking is cancelled. What should I do? Do I accept their fare(does this mean it is a form of consideration and i cannot request for anything else?), or ignore it and buy another flight while addressing this? Do i start filing under EU air passenger rights? Thanks!!!