Last December I made reservations for Hunki, our son and me to fly to Croatia this summer. At the time we made the reservations there were no first-class tickets FRA/SEA and the agent told me to just go ahead and book the MUC/ORD/FRA and keep calling back to change it because new seats open up all of the time. I asked if there would be any charge to change the tickets and they said, "No, as long as you are a 1k when you book the tickets, there will be no charge for changes. I advised that I would not be a 1k after February and wanted to be absolutely certain that there would be no charge if the seats did not become available until later in the year. Again I was assured that as long as I was a 1k when I booked the reservations there would be no charges for changes or cancellations, either for Hunki, for me, or for our son who has no status on United. Every week or so I call to see if any seats have opened up and finally last week the agent told me that there would be a $150 charge to change each ticket!!! When I advised what I had been told, they said "That is not in the record." I asked to talk with a supervisor who said that no agent would have told me that. ????? Well an agent did tell me that. She went on to say that she could cancel the reservation without any charge. I told her I needed to talk with Hunki. When I called back tonight to cancel the reservation, they told me that they can cancel the reservations for free, but that they would have to charge me $150 per ticket if we wanted our miles back. WHAT?????? I made these reservations in reliance on the word of the agent that I would not incur any charges for changes or cancellations, and now they are for all intents and purposes accusing me of lying. What can I do?