Hawaiian Airlines Allows Self-Tagging of Luggage

Discussion in 'Hawaiian Airlines | HawaiianMiles' started by sobore, Apr 2, 2013.  |  Print Topic

  1. sobore
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    sobore Gold Member

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    http://www.etravelblackboardasia.com/article/90257/hawaiian-airlines-allows-self-tagging-of-luggage

    Hawaiian Airlines has implemented luggage self-tagging at all check-in kiosks in its Honolulu International Airport ticket lobby, allowing customers to print their boarding passes and weigh and check their luggage seamlessly.

    Hawaiian is the first U.S. domestic carrier to move its main hub to a completely self-tagging environment. The company estimates that the new system will reduce its check-in process to less than five minutes.

    The self-tagging system launched on March 12 in Honolulu and will be implemented at Hawaiian Airlines check-in lobbies throughout the islands later this year.

    “Every minute saved in the check-in process improves our customers’ experience substantially, so this is a significant enhancement,” explained Louis Saint-Cyr, Hawaiian’s vice president for customer service. “The kiosks reduced our customers’ check-in time to 8 minutes. The ability to self-tag bags reduces the check-in time even further -- by nearly half.”

    Prior to the renovation of its kiosks, Hawaiian Airlines passengers using the self-service kiosks were required to wait for a customer service agent to tag their luggage and complete the check-in process.

    Read More: http://www.etravelblackboardasia.com/article/90257/hawaiian-airlines-allows-self-tagging-of-luggage
     
    8MiHi and uggboy like this.
  2. mrredskin
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    mrredskin Gold Member

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    hopefully before mid-June!
     
  3. 8MiHi

    8MiHi Silver Member

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    Or early August
     
  4. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Next they'll allow self-loading :)
     

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