Hawaiian Air Redesigns Check-In Process At HNL

Discussion in 'Hawaiian Airlines | HawaiianMiles' started by stpat1, Mar 30, 2011.  |  Print Topic

  1. stpat1
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    stpat1 Silver Member

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    http://www.kitv.com/r/27376838/detail.html

    HONOLULU -- Hawaiian Airlines announced Wednesday it will revolutionize the check-in process at Honolulu International Airport.

    The company is redesigning the ticket lobby with the promise of getting you to the gate in half the time.

    It can be a traveler's nightmare.

    "Well, it's standing in the lines or the part where you have to take your shoes off. Either one, they're abut equal," said Roy Price, who was in line to check in for a flight to Sacramento.

    Hawaiian Airlines said it's plan to redesign the ticket lobbies at Honolulu International Airport will make the check-in process faster and more convenient.

    The key to the design is that it will eliminate long lines throughout the terminal.

    "Over the last two years, we've invested considerable time and effort looking at the check-in process, looking for ways to make it more efficient," said Blaine Miyasato, vice president of Product Development for Hawaiian Airlines.

    The redesigned lobbies will be rid of the traditional ticket counter and replaced with six circular check-in islands in the middle of the Hawaiian's two lobbies.

    Travelers will be able to skip standing in line for the Agricultural inspection. That will be done at the end of the check-in process when passengers drop their luggage on a single conveyor belt to be inspected by USDA agents and screened by TSA.

    "So you're only going to drop your bag once as opposed to the multiple times you're doing it today," said Miyasato.

    Hawaiian Airlines calculates it takes passengers an average of 15 to 20 minutes to check-in.

    "This is going to be in the neighborhood of two to five minutes," said Miyasato. The company said no employees will lose their jobs. Instead, service agents will now be provide more hands on service.

    Travelers at the airport said the change sounds good.

    "We've got that in Sydney and we find that moves really swiftly," said Lucy Lagana, who had just arrived at the airport. "Just check-in, print it out and go. No lines, real fast."

    Hawaiian is paying for the $6 million project, which is already underway and expected to be completed by Jun. 1.

    Honolulu International has the bulk of the traffic, which is why it's terminal is being remodeled now. Hawaiian Airlines said Maui may be the next airport to undergo a makeover.
     
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  2. bakedpatato
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    bakedpatato Gold Member

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    Awesome. Never liked standing in line for the agricultural inspection. :)
     
  3. stpat1
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    stpat1 Silver Member

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    Agreed!
     

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