Hawaii apologizes to tourists booted from airport

Discussion in 'General Discussion | Travel' started by sobore, Mar 9, 2012.  |  Print Topic

  1. sobore
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    sobore Gold Member

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    http://www.palmbeachpost.com/news/n...-to-tourists-booted-from-airport-2227806.html

    Hawaii officials say they're embarrassed by how stranded tourists were treated when a security guard at a Kauai airport kicked them out into a stormy night.

    Lt. Gov. Brian Schatz says he called an elderly couple from Littleton, Colo., to apologize. He says the treatment they experienced goes against Hawaii's aloha spirit. Michael Young and his wife were on Kauai celebrating their 50th wedding anniversary.

    Schatz is trying to reach others, who Young says includes a pregnant woman and disabled man.

    http://www.palmbeachpost.com/news/n...-to-tourists-booted-from-airport-2227806.html
     
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  2. sobore
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    sobore Gold Member

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    What the hell was this security guard thinking? :(
     
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  3. deant
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    Can't believe the security guard would kick people out in that kind of a storm. You would think he would call a supervisor before taking such an action.

    At least he has been reassigned.
     
  4. Gaucho
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    Gaucho Gold Member

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    reassigned..... how could this bozo not have gotten fired...????? :mad:
     
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  5. hulagrrl210
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  6. USAF_Pride
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    Don't let good old fashion "Common Sense" get in the way at the airport. The TSA has pretty much beaten that horse to death.
     
  7. HiIslands
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    HiIslands Silver Member

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    So where was Hawaiian Airlines throughout all of this? Did they absolve themselves of helping their passengers because this was a weather-related cancellation? Hawaiian knew the airport was going to close for the night. Hawaiian knew these passengers wouldn't have accommodation. Hawaiian should have taken the lead in assuring them (at the very least) a safe place to stay.

    The lowly security guard on duty seems to be the scapegoat through all of this, but why didn't Hawaiian Airlines assume some responsibility?
     
  8. trooper
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    trooper Silver Member

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    +1!
    Whenever something like this happens.. and the blame falls on the lowest guy on the totem pole.. you know supervisors and managers have ducked for cover.

    (As an officer in our Navy for 14 years I can guarantee you a low level failure like this would not be left solely on the shoulders of "the little guy".. and rightly so)

    I'd not only ask what Hawaiian did (or rather didn't do) but also how much immediate support was actually available to that guy on the spot...

    I don't think we are getting the whole story....
     
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