Well, not sure if I am going to really get any responses here, but I'll try. I was talking with a new colleague the other day, he was telling me about a trip they did early last year on BA using their miles. Booked CW tickets to LHR from JFK gateway. Anyway, he was saying they had to pay fuel surcharges and like and complaining, I was understanding of this. but here as the kicker. he said they paid the money for the taxes and fuel surcharges, got the tickets, did the travel, but as far as he knows the miles were never deducted - or at least he shows the same amount of mileage in the account. Has this ever been known to happen? What should he do? Just roll with it?