Overall, for the price compared to the other HHonors properties, I'd probably stay here again. The good: The rooms have been recently remodeled. The front desk recognized my diamond status. In addition to giving me waters, they also had a little goodie bag with shortbread cookies and a couple other snacks. The desk made it clear "this is something we do for elites on our own" The staff is genuinely pleasant. Even the desk clerk at 5:30am was nice to chat with. The Hampton Inn is usually the least expensive of the HHonors properties with shuttles to the airport The bad: They could do a better job of soundproofing. If you're a light sleeper, you may have trouble sleeping with the takeoff and landing noise. I didn't keep me from sleeping, but people could hear the planes while I was talking on the phone while in my room. That's never happened to me before! You have to call the hotel if you want shuttle pickup from the airport. I didn't receive the room a reserved. I reserved one of the rooms with a study and sofa bed and got a normal king room. Honestly, I didn't even notice until check out since I simply selected the study room because it was the same price and so I didn't mention it to the hotel to fix, but it could have been a problem if I needed the sofa bed.