Hampton 100% Satisfaction Guarantee

Discussion in 'Hilton | HHonors' started by Jim, Apr 2, 2011.  |  Print Topic

  1. Jim
    Original Member

    Jim Silver Member

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    Rarely, if ever do I use it, but when I have a legitimate claim, I am not afraid to.

    HI in Scottsburgh, IN (VERY Strange, non-traditional Hampton Layout) for two nights.

    On night one, by the time I finally turned on the TV at 11 PM, it was completely bonkers. As I found out later, they had just changed all of the systems to a new cable company with remote boxes. The boxes are located behind the cabinet and they have a little remote relay glued to the front of the TV. The relay for my set was just kind of hanging there.
    I reported this (and the always maddening only decaf coffee in the room) the next morning. The woman was nice and wrote up the report. That night, when I returned to the room, the cable was still dangling so I did a temporary fix with a band-aid.
    The following morning when I checked out, as soon as I mentioned the 100% satisfaction guarantee, the lady at the desk was trying try argue with me saying it was not their problem. At 6AM I have no desire to argue with the night clerk, I picked up the business card for the manager and called her later in the day.
    She was apologetic, and immediately agreed to reverse charges for one night.
     
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  2. Art234
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    Art234 Milepoint Guide

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    I had a recent stay in Hampton Inn Tampa/Rocky Point where I was unable to get sustained hot water for a shower. I reported it to the desk and they credited me for that night without my asking them to do so...plus it was fixed the next day.
     
  3. Andyandy
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    Andyandy Gold Member

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    I think of it as an excellent incentive for the hotel to fix problems. On my last stay the AC in my room wasn't working and it was quite warm. I reported the problem before going out to dinner and it was fixed by the time I returned. Had it not been fixed, I would likely have taken advantage of the guarantee.

    Andyandy
     
  4. Indiana Delta Diamond
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    Indiana Delta Diamond Silver Member

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    The sad part is I mostly don't want a refund since I won't get the points. :)
     
  5. ACMM
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    ACMM Gold Member

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    Exactly :) I would rather have the stay count and if I get a refund ... would I?
     

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