Guest sues Starwood; says man entered her locked hotel room

Discussion in 'Starwood | Preferred Guest' started by uggboy, Jan 10, 2012.  |  Print Topic

  1. uggboy
    Original Member

    uggboy Gold Member

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    Guest sues Starwood; says man entered her locked hotel room:eek:

    READ MORE ABOUT THIS INCREDIBLE CASE: http://travel.usatoday.com/hotels/p...ood-says-man-entered-her-locked-room/599452/1
     
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  2. Jimgotkp
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    Jimgotkp Gold Member

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    Why is this case not being tried in Finland where the accident occurred?
     
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  3. uggboy
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    uggboy Gold Member

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    It seems this can only be pursued in Finland when the woman and the perpetrator would return to the country. Unlikely!
    I'm however perplexed about Starwood and The Hotel Kamp, how such failure in procedure could happen. Hope to read and learn more as the case goes on.
     
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  4. sendaiben
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    sendaiben Gold Member

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    Looking at the article, the hotel sounds completely negligent.

    I guess it's easier to sue SPG in the US ;)
     
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  5. LarryInNYC

    LarryInNYC Gold Member

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    On the one hand, a story of really gross and awful negligence on the part of the hotel accompanied by incompetence in the aftermath which let the perpetrator escape.

    On the other, a celebrity lawyer whose letter in the Mark Hurd sexual harassment case was described by the vicitim as "containing many inaccuracies".

    I hope the victim in this case is able to get restitution from the hotel (chain) and a sufficiently large judgement to make it worthwhile to them to improve their security.
     
  6. Sun W Kim

    Sun W Kim Active Member

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    How does one enter a locked room in a SPG hotel? Is this easily done? We always lock the latch from the inside. Any time hotel staff want to enter, they've been denied with this latch.
     
  7. canucklehead
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    canucklehead Gold Member

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    Welcome to Milepoint Sun W Kim! From the article, they report that the front staff gave a card key to the assailant after he told them that he was the victim's husband and was locked out. Instead of verifying this information, they gave a key to him.

    There is no definition of what locks were used, but I would suspect that additional locks on the door were not secured. This does not excuse the actions of the hotel staff and if the story is true, I hope they were sacked for their negligence leading to the attack and their disregard after the fact.
     
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  8. SPG Champion 3
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    SPG Champion 3 Official Representative

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    The safety and security of our guests is our first and foremost priority. It is company-wide policy to ensure proper identification is shown and verified before distributing a key to a registered guest’s room. We are taking this allegation seriously and are working with the hotel in question to understand the facts and any breach of security that may have contributed to this very unfortunate event.

    Best Regards,

    Zachary Austin
    Specialist, Social Media
    Starwood Hotels and Resorts Worldwide

    spgchampion@starwoodhotels.com
     
  9. tondoleo
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    tondoleo Gold Member

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    In light of the fact that there is litigation involving your employer it may not be appropriate for you to make any kind of comment on a public forum. You may find yourself getting deposed.
     
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  10. canucklehead
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    canucklehead Gold Member

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    This is the official response from Starwood and is also included at the bottom of the news article cited above.
     
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  11. tondoleo
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    tondoleo Gold Member

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    It appears to me that they are officially admitting their liability.
     
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  12. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Any time I needed a new or additional key card, I have been asked for identification. Obviously, that doesn't prove that it's always done correctly, but hotels do seem to generally follow the rules.

    Gloria Allred's name may not add a ton of credibility to an accusers' story these days, but it probably helps settle cases outside the court room as most companies don't want to see her talk about the events on TV with a teary-eyed victim standing next to her.

    How did the perpetrator find out the woman's room number? (follow her to the room, maybe?)
     
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  13. RedTape
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    RedTape Silver Member

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    I found a man standing in my room in Helsinki in the middle of the night (albeit at a Best Western). I don't know who was more startled, me to find a man in my room -- or him finding someone in what he thought would be his bed with a 6 foot CPAP hose strapped to his face.

    It never occurred to me to sue. *damn*
     
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  14. MSPeconomist
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    MSPeconomist Gold Member

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    I have had issues with Starwoods outside of the USA not being concerned when a staff member loudly announces my room number, even when I have just told them not to say my room number aloud.

    It is also not unusual for a hotel to fail to have functioning deadbolts and safety chains. In fact, if someone has a key card for the room, some systems may let that keycard open the deadbolt since management keycards can access deadbolted rooms in some hotels.
     
  15. estnet
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    estnet Gold Member

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    How the heck does "may have been" admit liability?
     
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