I love Hyatt properties. I really do. And I love Gold Passport: ever since getting my Diamond status as part of SMD3 I have been faithfully re-qualifying, and this year will not be an exception. But...I don't understand how a major hotel chain can afford to have a web site with major functionality being unavailable on a regular basis. The frequency with which I try to search for a hotel and the website just fails to load search results or craps out when looking up rates is unbelievable. I mean, my local pizza delivery joint has a more reliable web site. So in retribution for all the frustration hyatt.com has caused me over the last few years I am creating this thread to allow fellow Hyatt fans to vent about all things Hyatt that are not specific to a particular property: hyatt.com, rude customer service agents (I'm yet to run into one to be honest), unhappiness with toiletries, etc. Fire away, but keep it PG. Ok, keep it PG-13.