Yesterday I called the PSG Gold line to ask a few questions and book a property in Austria for an upcoming vacation. While on the phone with the csr I mentioned that I had just converted some points to miles last month to upgrade our flights to first class. Without any prompting he brought up that I was only a few thousand points short of being able to book this hotel at a significant savings using points and dollars and that he would give me the additional points needed. As the property in Salzburg is very popular he even offered to "hold" the reservation until the points posted to my account next week. I know Starwood Lurker mentioned he was going on vacation for awhile, but if any other Starwood "lurkers" are out there.....kudos to Maurice! Great service and a pleasure to deal with.