Great Pilot this morning

Discussion in 'Delta Air Lines | SkyMiles' started by ryandc99, Dec 30, 2011.  |  Print Topic

  1. ryandc99
    Original Member

    ryandc99 Gold Member

    Messages:
    2,931
    Likes Received:
    10,903
    Status Points:
    10,495
    Currently heading ATL-DCA.
    The captain Came out and greeted everyone and let everyone know that those of us seated in first are the top 5% of their flyers and we make 85% of the complaints. Thanked us continually for flying delta and said to let him know personally if we weren't happy with anything. He said if it wasn't something he could fix he would help write it up and send it to Richard Anderson. He had a great attitude that was very welcoming. Delta needs more pilots like this!
     
  2. rwoman
    Original Member

    rwoman Gold Member

    Messages:
    5,617
    Likes Received:
    13,489
    Status Points:
    11,070
    Nice. :) We tend to spend a lot of $$...maybe that's why we're more apt to complain/praise as appropriate.
     
    Handleman20 and ryandc99 like this.
  3. ryandc99
    Original Member

    ryandc99 Gold Member

    Messages:
    2,931
    Likes Received:
    10,903
    Status Points:
    10,495
    Those were his exact words. He said we Expect certain things when we spend lots of money with a single airline.
     
    DeltaExpert and rwoman like this.
  4. Stils

    Stils Silver Member

    Messages:
    844
    Likes Received:
    840
    Status Points:
    735
    haha it seems in life that 5% of the people make 85% of the complaints. I would venture closer to 10% to 90% though. Sounds like a cool Capt though. It's good to have someone who seems to like what he does and the people that he works with.
     
  5. ryandc99
    Original Member

    ryandc99 Gold Member

    Messages:
    2,931
    Likes Received:
    10,903
    Status Points:
    10,495
    Just by his in flight announcements he has been making, I can tell he loves his job and takes customers seriously.
     
  6. DTWBOB

    DTWBOB Silver Member

    Messages:
    748
    Likes Received:
    921
    Status Points:
    750
    This time of year is what I like to call amateur hour and a lot of the people in coach travel by plane a grand total of 1 time a year - compared to 30 or more for the people up front.

    I just wonder if he had done his calculations on a complaints per mile flown, whether it would have come out the same!

    and yes I did e-mail a couple of complaints last year --

    Typical one was being at an airport where there were no TV monitors giving fight schedules anywhere near the gate, our flight was cancelled and any announcements made by the GA couldn't be heard over the PA -- we could tell by a line of people to talk to the GA that something was wrong and it turned out the computer had already booked us on the next one.

    DTWBOB
     
  7. Handleman20

    Handleman20 Silver Member

    Messages:
    160
    Likes Received:
    205
    Status Points:
    360
    That totally reminded me of the 1% South Park episode... "We are the 83% of the 99%!"
     
    Lufthansa Flyer, LETTERBOY and Stils like this.
  8. DeltaExpert
    Original Member

    DeltaExpert Gold Member

    Messages:
    2,086
    Likes Received:
    7,598
    Status Points:
    6,570
    On a recent flight from JFK-PHX the captain came out and introduced himself to everyone in F and thanked everyone for their business. He also helped with storing bags in the overhead bins.
     
  9. NYBanker
    Original Member

    NYBanker Gold Member

    Messages:
    32,725
    Likes Received:
    191,901
    Status Points:
    20,020
    Like restaurants on Mothers' Day.

    It would have come out the opposite way...I suspect more complaints per mile from novices.
     
  10. Stils

    Stils Silver Member

    Messages:
    844
    Likes Received:
    840
    Status Points:
    735
    Like every drinking establishment on New Years Eve. The true amateur hour. :eek:
     
    NYBanker likes this.
  11. NYBanker
    Original Member

    NYBanker Gold Member

    Messages:
    32,725
    Likes Received:
    191,901
    Status Points:
    20,020
    That's why a drink alone. ;)
     
  12. DTWBOB

    DTWBOB Silver Member

    Messages:
    748
    Likes Received:
    921
    Status Points:
    750
    I'll drink to that..... (at home !)

    DTWBOB
     
  13. Lufthansa Flyer
    Original Member

    Lufthansa Flyer Gold Member

    Messages:
    23,970
    Likes Received:
    43,968
    Status Points:
    19,995
    Capt Denny works for DL now??? :confused:
     
  14. MSPeconomist
    Original Member

    MSPeconomist Gold Member

    Messages:
    58,563
    Likes Received:
    98,528
    Status Points:
    20,020
    Dare I to mention the 2% club?
     
  15. ryandc99
    Original Member

    ryandc99 Gold Member

    Messages:
    2,931
    Likes Received:
    10,903
    Status Points:
    10,495
    That's what came to mind.
     

Share This Page