Great News! AA significantly expands five star service

Discussion in 'American Airlines | AAdvantage' started by NYBanker, Mar 17, 2011.  |  Print Topic

  1. NYBanker
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    NYBanker Gold Member

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    AA has significantly expanded the locations that it offers five star service at. I am pleased with, though surprised at, the breadth of the expansion. Notably, it includes both domestic and international locations now.

    For traveling with kids, particularly at peak travel times, this service can be a real lifesaver.

    From time to time, HSBC bank offers their premier customers a coupon code which allows their customers to use the service for free. As of March 2011, I don't believe any are active - but my banker said the program would return again.

    http://www.aa.com/i18n/urls/fivestarservice.jsp?anchorLocation=DirectURL&title=fivestarservice
     
  2. gleff
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    gleff Co-founder

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    Thanks for the heads up on this, I knew about the service ex-LAX but only had the # for it nice to see the web page with more details. I'd actually do this for older family members as well. Pricing is less than I would have expected..
     
  3. That's much cheaper than I would have expected. It looks like a really good deal for AA non-elites -- Priority Checkin and Security, someone to lug all your stuff, plus day passes to the Admiral's Club.
     
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  4. MrHalliday
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    MrHalliday Silver Member

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    Mom, Dad, Sis, and I are on AA EZE-MIA Christmas week, coming off a HAL cruise.
    This might be worth it at EZE, although we already get lounge access being in F on the 777.

    AA wants $200 FOR 2, $450 FOR 4, that is not what I would call a quantity discount. :p

    I wonder about HSBC.....:)
    I'll have to see what a "premium" account is.
     
  5. NYBanker
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    NYBanker Gold Member

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    HSBC typically only offers the free code around Christmas. To qualify, you need to be an HSBC premier customer. To avoid steep account fees, in the US, you need to have $100k on deposit with HSBC.

    During the period when they offer the code, I used the service all the time (it was previously just lax/JFK/Mia) ... Even when traveling solo. Nice to jump the security queue and I prefer to pre-board before other f pax. If you ask nicely, the agent will usually bring you to the FL instead of the AC.

    I use the service paid when traveling with family out of season.
     
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  6. jason8612
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    I hope HSBC brings it back. I never really got to use it.
     
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  7. Philphactor
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    Philphactor Silver Member

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    :D:D:D
     
  8. meFIRST

    meFIRST Silver Member

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    If the day ever came when I "needed" to fly AA I would insist on this (in any circumstance), as flying AA is a traumatic experience, for me.

    For the time being, UACO and other carriers can take me where I need to go.

    Nice to know this exists. Ironically enough, LX (Swiss) and to certain extent LH (Lufthansa) provides the same service to F intercontinental pax, as part of the ticket.
     
  9. NYBanker
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    QF offers curb (kerb) to gate service in SYD/MEL for paid F as well, upon request.
     
  10. ahow628
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    ahow628 Silver Member

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    This would be great for my family (me, wife, two year old twin girls). Unfortunately it isn't at either of the cities we have planned for later this year.
     
  11. sobore
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    sobore Gold Member

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    This is an interesting service. I wonder if any airline offers a comparable yearly subscription service.
    Could be a nice revenue generator like the UA E+ yearly subscription.
     
  12. Kaanapali
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    Kaanapali Gold Member

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    Thanks Op for posting. This would come in handy especially for those who travel with family members who are mobility-challenged - as it would relieve much of the stress on not only the person who is so challenged, but also the more mobile of the traveling companions (and free them up to actually park a rental car) without worrying about luggage or how to transport the person (Good luck trying to find a wheelchair near a porter at some of the busier airports).

    I wish this was available at EWR or PHL....but it is a start. Considering AA club access prices, for those who travel only twice-thrice a year this is very well priced (family of four for example, 2 paying adults (one mobility-challenged) and 2 minor children, this would cost about $400 for two trips (curb to gate one way)....include AA club access).

    This being said...I think it is important to note that the service technically covers, at best, only 1/2 of a one way trip (or at least that is how it reads - and I confirmed this with 5-Star). You have the choice of one of three options (Departure OR Arrival OR Connections). I can see some people quickly reading this and thinking it covers everything in a one way trip....
     
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  13. TheIceTrojan
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    This is worth considering for connections through LHR and with the reciprocal lounge access in the rules that might make that journey bearable again!
     
  14. NYBanker
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    NYBanker Gold Member

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    When HSBC was paying ... I used it for arrivals, connections and departures. For my own account, I have just done departures as the biggest hoopla for me, when traveling en famille, is from the curb to the seat. Seat to curb is less of an issue for us. For a straight domestic arrival at a terminal you are familiar with, this service isn't valuable IMHO (though ok when free). Connections fall somewhere in between ... Recognize that they won't leave the AA terminal ... So if you are connecting to a different terminal, all they will do is get you to the train/bus/door leaving the AA terminal.

    The other thing worth mentioning in this thread is tipping. The hosts are NOT supposed to accept tips (in the US at least, and presumably at the international fields too, where tipping would be less of a custom anyway). Being an American and used to tipping for personal service, I've typically offered a $20 for the service at the end. 75% of the time, the host has accepted - the balance they politely refuse, saying it isn't allowed.
     
  15. anabolism
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    anabolism Gold Member

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    This makes it much less useful at LHR, where the shuffle between T3 and T5 is one of the biggest hassles.
     
  16. NYBanker
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    NYBanker Gold Member

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    Are there any AA flights out of T5 - or is that only BA?
     
  17. DestinationDavid
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    DestinationDavid Milepoint Guide

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    BA only. AA flies out of T3 only.
     
  18. NYBanker
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    NYBanker Gold Member

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    Ahhh...so it wouldn't be meaningful for transfers there. Pax may find value if they are o+d traffic.

    Escort through security and immigration are the two bits I find the most valuable. Pre-boarding comes in next.

    Something like lh's f service in fra with the BMW to take you to the plane or alternate terminal would be nice at lhr...but $200 to AA sure don't get you that!
     
  19. kw335
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    kw335 Silver Member

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    Has anyone ever been turned down when asking to be admitted to the FL at JFK when using Five Star? The itinerary itself does not qualify for access (F on a 2-class transcon).
     

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