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Discussion in 'American Airlines | AAdvantage' started by JonNYC, Jul 19, 2013.
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This is excellent news!
Let's just hope the "Cut Cost at ALL Cost" mentality of the US Air/America West doesn't stifle her good work or the program...
Finally some good news from this merger.. I really hope the new team especially with all those US Airways management forming the majority of the customer experience team will not pull back what AA has been trying to achieve until now.
This is a positive sign, however, time will tell. I think Parker may realize that he can't make deep cuts in customer service and product like he did at US, but I think he'll try. The one change which makes no sense is keeping Fern Fernandez and letting Rob Friedman leave.....that one has me scratching my head.....but that was probably Nocella's call.
I was a fan of Rob, so can't agree more there. I think Parker may realize it's not the right decision to make deep cuts....but probably not until after he makes them. That's just his MO and he's good at it. I seriously doubt he's going to lead with something other than his core strength.
Good to hear of that news. Prob just try to make us happier, but hope she's not a PP (Puppet of Parker)
In some sense they'll all be puppets of Parker but with Maya as CIO we can expect the same or better value out of IT across the board, both internal facing and customer facing. There's enough room for significant improvements there that should help offset the need for other operational cuts at the drastic level we're imagining.
Also, the longer it takes the merger to get approved, the more strength potential there is in AA's current operating model if profits hold.
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I'm kind of worried what having a US person in charge of "customer experience" might mean.
Just my two cents, but neither Maya or Suzanne strike me as the puppet type. Everyone has to toe the company line to some degree but I expect some pretty spirited discussions if there are drastic changes a-coming!
Finally announced/in print: