Grand Hyatt Singapore

Discussion in 'Hyatt | Gold Passport' started by From NYC, Feb 5, 2011.  |  Print Topic

  1. From NYC
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    Stayed 5 nights there in Jan, 2011, and was very impressed with the hotel. Absolutely would stay again. There are 2 different towers to the hotel: the old one is set back from Scotts Road, a major thoroughfare, while the new taller tower looks out over the street. I was upgraded to a suite in the new tower, and others also staying at the hotel, part of SIN Do, were in the old tower. Each tower has its own Club Lounge; to get to that floor in each tower, you have to insert your room key.

    I had a late-night arrival, and took the airport shuttle bus, which dropped me right off at the hotel; there was only one other person on the bus, so was as fast as a cab for much less money. There's also a Metro stop a very short walk away that I would've used had it been running at that hour.

    I was in the new tower and upgraded to a large suite with full living room, microwave, small fridge, two stove burners (with pots and pans, dishes, etc. in one of the adjacent drawers), and an Nespresso machine. The living room had a dining table, work desk, cushy chair and sofa with flat-screen TV; king bed, another flat-screen TV, chair with ottoman in the bedroom; a large separate walk-in closet area was off the bedroom to the left; the bathroom was to the right and had a tub, separate rainfall shower or removable Euro-style wand, and the toilet was in its own little room; lots of toiletries to choose from. Terrific internet service in the room and throughout the hotel (via wireless) that I came across.

    The service at the hotel couldn't have been better. All the staff very friendly and helpful. The hotel is right in the middle of major shopping with many upscale and not-so upscale malls. There are 2 supermarkets nearby if you want to buy some things for the fridge or to cook yourself.

    The Club Lounge in the new tower is on the top floor, and required walking up an additional flight of stairs; I didn't ask if there was some separate elevator to get up that last floor, nor was one ever pointed out to me, so I just don't know. The new tower lounge is much larger than the old tower one, and I round the service there a bit better: wait staff asking if I wanted another coffee, glass of wine, etc. A terrific choice of foods at both breakfast and in the evening in both lounges. Better views, as it's higher up, at the new tower's lounge.

    The staff at the new tower lounge was especially nice in that I had a very early departure and they gave me some food to take back to my room for the morning, as the lounge wouldn't yet be open.

    Only ate at one of the restaurants, The Straits, which offers a wide variety of SE Asian foods served buffet style at separate stations. Very wide range of items and enjoyed it. There are several other places to eat there.

    There's also a very nice pool area that's closer to the old tower. The gym gear is less extensive than some (stationary bikes and other aerobic workers, a few multi-machines, free weights. Didn't try the spa or any of the classes the gym offers up.

    This was my 1st trip to Singapore, so can't compare it to any of the other hotels. I'd be curious about the Conrad, which is in a different part of town. But I would readily come back here.
     
  2. theskyflyer
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    Great reviews! Most of the rooms in the new (front) tower are called Grand Deluxe rooms. These rooms are practically a suite, as they have a sitting area separated with a sliding glass door from the bedroom.

    The true suite in this property is what's described above (with kitchenette and dining area).

    I once stayed in the front tower and the Lounge was too crowded at 9AM. We were given an option to use the lounge in the back tower (Garden Wing, is it) rather than wait.
     
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  3. RichardInSF
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    The hotel was kind enough to upgrade me to a medium size suite overlooking the street at the front. The room was quite nice, and even had two in-room safes. A modest food amenity was supplied each day.

    This is a very large hotel so contrary to the above poster, I didn't expect, nor did I receive, a lot of personal service. However, the people at the club in the front tower did make some attempt to remember names. The food in the club room is quite good; not quite at the level of the all-time best club (GH Hong Kong) but still nice. They would even provide packaging for you upon request if you wanted to take some food out -- not just for early breakfast, but anytime food was set out.

    The location is fine, only about 200m from Orchard Road.

    Out the back of the ground floor bar, there is an outdoor area that opens into the courtyard and allows a close-up look at the rather extensive set of artificial waterfalls the Hyatt had installed to give noise control to interior rooms. I enjoyed sitting there for a bit, it seemed pleasant even though the courtyard was small.

    Had a few drinks in the bar overlooking Scott St. It was nice but expensive, although when I was there it happened to be happy hour, during which there was a considerable discount.

    I liked this hotel and would stay here again.
     
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  4. From NYC
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    I should note that I used a suite upgrade coupon for my stay. However, when I phoned Hyatt CS right after making the reservation to apply it, was told none were available. I was emailing the hotel anyway to inquire about the best way to get to the hotel given my late-night arrival, and also to point out that I would be arriving after midnight and to hold please my reservation and room. I added that I'd tried to apply a suite upgrade coupon but was told none were available, and asked that, should an opening come up to keep me in mind.

    I received a prompt reply answering my questions and stating that the suite upgrade was good to go. I then contacted the hotel directly again when I switched my dates by a day, and was again promptly replied to.
     
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  5. cennas
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    cennas Gold Member

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    I just finished a 1-night stay at the property, my 7th stay there since I hit Diamond last May. More often than not, they put me in the back tower (which is actually the newer of the two towers). Only once was I upgraded to a Grand Deluxe room in the front tower. The other 2 times I was in the front tower was when I was using my Diamond suite upgrade, which booked into the Grand Duplex Suite.

    I think the hotel needs a refresh soon, as the rooms both in the front and back towers felt a bit tired and showing lots of signs of wear and tear, like stains on carpet, marks and scratches on the parquet floor and furniture, deposits in bathroom/shower, yellowing marble in the bathroom, etc. Some rooms were better than others.

    While I like the rooms in the front tower more, I like the the Club Lounge in the back tower better. The lounge in the front tower feels very cramped with its low ceiling and it is always very busy and crowded. The back tower lounge just feels more spacious and private and is never too busy.

    What keeps me looking forward to keep coming back to this property though, is the Club staff. They are just great and since most of them now know me by name, I am always welcomed like old friends whenever I set foot in the lounge. The service is always very attentive and personal.

    Overall, service-wise, this is one of the Best Hyatts I've ever stayed in. Couldn't wait to come back.
     
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  6. peter42
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    peter42 Silver Member

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    We were not impressed by the service there, especially in the Club. In Singapore the Shangri-La still is our first choice.
     
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  7. While the hotel is pleasant, and the service generally quite good, the competition in Singapore is incredibly strong. The hotel has a fairly commercial feel, and is a bit tired around the edges. The swimming pool area and health club are newly renovated and excellent. The buffet at the Straits Kitchen is absolutely fantastic and a local favorite.

    While the location may not be as "central" I find the Mandarin Oriental, for example, to be superior in accommodations and service standard (though it is generally a bit pricier).
     
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  8. doc
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    Yes, tough competition in SIN.. REALLY tough..
    It's been awhile since I've been back, yet I too like this hotel very much :)
     
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  9. cennas
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    I agree! When I was an Ambassador, the IC was my go-to place in Singapore where the service was always top notch and I was always treated very well with very generous upgrades. Then I switched to GP, made Diamond, and the GH became my new home in Singapore. The first couple stays I found myself missing the IC but the GH kept getting better with every stays and service-wise now I would say it is on par with my best experience at the IC.
     
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  10. Sweet Willie
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    Sweet Willie Gold Member

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    I normally do all I can to stay out of a hotel for dining but the Straits is wonderful!
     
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  11. joanek
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    I agree---my first stay (front tower, I think) was wonderful. My second, just a month later in the same tower, was not as wonderful. The club staff tended to ignore me, while gushing over their more regular patrons. The third visit was fine---the check in staff and concierges on the club level were great, the club staff again somewhat cool. Spa was great---and it pays to ask if there are any unadvertised specials.

    I've also stayed at the Ritz a few times, and each was wonderful. The club lounge staff made a point of learning my name, and my food and bev likes and treated me like a valued guest.
     
  12. Jaimito Cartero
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    Had a stay there that ended this week. It was a special occasion, and had asked for an upgrade in the comments section. Got a Grand Deluxe room in tower that faces the street. Got a bottle of wine, and large chocolate box (25 pieces).

    The room was fairly nice. Internet had nice speed, and good connections throughout the room. Nice bed. Desk was a bit awkwardly placed. Not much room for the chair to scoot back.

    Problems:

    <Room>

    The hot water in the shower was easy to scald yourself. Especially if you used the rain shower, and adjusted it just a little bit, you could be in a world of pain. I like hot showers, but even the medium setting would be quite painful.

    <Lounge>
    The lounge offerings were a bit weak. I've been to CGK, BKK, and SZX recently and they had a much wider array of food. Some nights we were ignored, other nights taken care of and asked if we wanted drinks. One night, there were two girls who were skating around the tables. For 20 minutes, they were racing around the entire club. I mentioned to the main host, (Izak?), and he just shrugged. Not what I expect out of a club. Certainly not at a place that is priced as high as this location.

    <Club Desk>
    The desk was usually helpful, but found some agents pretty clueless about normal Singapore attractions. Asked about the Singapore Flyer, and was never told that it was going to be closed for our entire trip. Wasted a RT taxi ride there.

    Perhaps I'm being harsher than I should be, but spent a week in BKK a week earlier, and much happier with the service, food, and of course pricing of the room. The only thing SIN had over BKK was that they had a slightly less harsh Forex fee when I used my Costco certs.
     
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  13. cennas
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    At the property now and I'm sad to report that they no longer serve sushi during the evening happy hour. :( Unfortunate really, since it is usually the highlight of the evening. Also the overall offerings have been greatly reduced. Compared to GH HK and GH BKK, the GH SIN has now overall the worst offerings.

    Service is still very good though and the lounge at the Terrace wing (back tower) is never too busy.
     
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  14. gleff
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    gleff Co-founder

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    Can anyone elaborate ont he particulars of the lounge offerings at breakfast, and also on the lounge ambiance?

    I really don't like the lounge at the Intercontinental, for instance, it's very rushed and busy weekday mronings, tons of people running around and getting assistance with a second cup of coffee there is a chore. Though I'm perfectly fine with the food.

    Meanwhile, concerned with Jaimito Cartero's comment about GH's lounge offerings being weak.

    Since I'm going to veer away from the Intercontinental on an upcoming trip, wondering if anyone can compare the GH (as a Diamond) to the Conrad (as a Diamond)?
     
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  15. cennas
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    There are two club lounges in the hotel, one in each tower. I've been to both. The front tower one looks more flash and contemporary. But I actually like the back tower one better. It is quieter, more peaceful (less prone to screaming children), and just feels more private. The front tower lounge feels very cramped, with tables set too close to each other, also I hate that the ceiling is very low. The staff is usually more rushed too since it's always busy and crowded. In fact, so busy that on a couple of occasions I needed to share my table with strangers. Both lounges don't have any views to speak of, which is a pity given it's often one of the nicest things I like about lounges.

    Evening offerings usually consist of pre-plated shrimp/seafood salad, cheese, veggies, chips and dips, 2-3 hot items, 3 to 4 choices of desserts, including a local item. There used to be cold cuts and sushi (which was always the highlight of the evening for me), but I didn't see them the last time I stayed there. 2 white wines and 2 red wines, no sparkling wine /champagne.

    Breakfast spread consist of the usual breads, pastries, cereals, yogurt, fruits, cold cuts, 3 hot items (scrambled eggs, sausages/corned beef, baked beans, quiche) and congee, which was a newly added item recently.

    I've been to the IC lounge a few times and really liked the ambience there. Compared to the GH's lounges, IC's would win hands down. Although the last time I was in the IC lounge was in 2009 so maybe my basis for comparison is outdated.

    Overall, I feel the offerings at GH are decent, sufficient but nothing spectacular. What keeps me coming back is the staff. I've gotten to know a few of them and they would always welcome me back like old friends and the service is always very attentive and personal.
     
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  16. sonoma

    sonoma Silver Member

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    Had a number of stays at the Grand Hyatt Singapore and I agreed with cennas. Although I prefer the rooms in the front tower, the back tower lounge is better with the design and layout. The back tower lounge is decked in dark chocolate wood while the front tower lounger is a lighter wood. It is also less crowded than the front tower lounge. The number of times I was at the front tower lounge there were kids misbehaving (running, screaming and using their hands to pick on the food) but the parents didn't do anything.

    The staff at both lounges were fantastic; very personal and professional.
     
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  17. Sweet Willie
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    two condiments really make breakfast sing for me here: Kaya for my toast & a pedas sauce to put over the eggs.
     
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  18. cennas
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    Indeed!

    Just had another stay here last week and found that while they reduced their evening offerings, their breakfast is getting better with more choices than ever.
     
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  19. lotso-bear
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    lotso-bear Silver Member

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    Anthony Bourdain fans should check out his new show, "The Layover." In 11/21's premiere, he spent 30 hours in Singapore, and stayed at the GH SIN. He was upgraded to the Presidential Suite, and the show had some good footage of the suite (with sauna!) as well as one of the restaurants (I believe the pan-Asian buffet.)

    Might have to stay here at least 1 night on my next SIN trip!
     
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  20. Stealth Traveler
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    The show was great and the GH looked awesome!!
     
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  21. dmel

    dmel Gold Member

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    Agree! Finally watched it from the DVR... Wow all that food looked great!

    Sent from my iPhone using milepoint
     
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  22. mauld

    mauld Silver Member

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    A couple of years back, I stayed at the GH Singapore, and while I didn't get the Presidental Suite, the hotel was great! Love the concept of this show, the fact that he's only staying 24 hrs (or less) in a city makes all of our MR's almost legitimate ;). In fact I'm doing a quick in/out of London this weekend -- arriving via VS UC Sat am, and back home to EWR Sun am. I was kind of hoping he would do a London Layover this weekend instead of Rome.
     
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  23. cennas
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    I used my last remaining 2011 suite upgrade on a 3-night stay here last week. The entry-level suite was sold out, but they let me upgrade to a suite that is one category above it. Upon arrival, we were greeted by the host and escorted directly to the suite for check-in, I wish more Hyatts would do this.

    The suite was a little dated, and although smaller than the entry-level suite, it was definitely nicer. Diamond amenities and welcome letter were already waiting in the suite when we arrived. They have done away with the box of 9 or 25 pieces of chocolates and replaced this with 3 little boxes of snacks and truffles. There were also 2 bottles of Evian Pure and a bottle of champagne (Billecart-Salmon) that was specially given as it was my birthday.

    Service at the Grand Club was still superb as always. There is a new batch of staff who is somewhat reserved and shy but there was always the more senior ones who were more than willing to banter. I was always addressed by name whenever I visited the lounge. The staff was also very efficient in topping up drinks, perhaps a bit too efficient, which could explain why I was always so drunk after happy hour at this property.

    I really loved the fact that the hotel didn't try to nickel and dime you for everything. I had a couple of friends joining us once for happy hour and once for breakfast and I wasn't charged anything. I also mentioned to the Club staff that I really liked the Veggie Chips that was part of the Diamond Amenities, and would like to purchase it if possible. When we next visited the lounge, the staff had already prepared a nice package with enough Veggie Chips that would keep me happy for a month. And when I wanted to pay, they insisted that it was on the house! They also let us keep the suite until 7PM, at no extra charge, and we had full use of the lounge until our departure at around 10PM.

    On our last night, the Assistant Front Office Manager dropped by in the lounge to wish me a Happy Birthday and thanked me for my custom. For him to take time to meet me personally, I was definitely impressed.

    I know that this property gets a lot of flak for not routinely upgrading Diamonds to their Grand Deluxe rooms. Indeed, in my 15 stays here as Diamond, I've only been upgraded once to such room. I really think the Grand Deluxe rooms are (Junior) suites, getting upgraded to one is something that I will appreciate, but it doesn't make or break my stay. With the way the staff has really taken care of me on every stay, this property has placed itself near the top of my list of favorite Hyatts and I really have nothing but positive things to say.

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  24. gleff
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    Will be here in less than a week!
     
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  25. theskyflyer
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    On my last stay I used my Suite upgrade and received the Duplex Suite, which I think is the entry level suite. I agree that the decor is starting to look a little dated. I like that the Duplex Suite has a door on the upper level (bedroom) that leads to the corridors to the Lounge. Service can be a hit or miss, but the Manager at the Club Level (front tower) is an absolute charmer. We also had a nice group lunch at Mezza9.
     
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