I had a 2-night stay at this property last week and overall was very pleased with the hotel and given that this hotel had only been opened for 3 months made it all the more impressive. I arrived at the hotel around 10 AM and was met by Jean, the assistant manager of Grand Club, who greeted me by name. There was no prior conversation between me and the hotel so it was beyond me that she knew who I was. During the elevator ride up to the lobby she mentioned that my suite was ready. I didn't book a suite so I was pleasantly surprised when I heard this and asked if they had upgraded me. She mentioned that I had used the Diamond upgrade. I didn't, in fact I had used up all four of my upgrades this year. So when we reached the lobby, she did some checking and true enough found that I had neither used points nor suite upgrade on this stay. As it turned out, they had wrongly assigned me a Suite . She apologized profusely and offered for me to wait in the Club lounge while they figured out what to do. A little while later, she came back and told me that they would let me have the suite anyway. She said she had been running around all morning making sure the suite was ready for my arrival so it would be a wasted effort if the suite ended up being unoccupied. Wow, this really made my day and it was a great first impression of the hotel. I was taken to the suite to check in and Jean herself gave a tour of the suite. The suite itself was beautiful and very spacious, with some really nice furnishings. I thought the style reminded me of the GH Macau with dark woods and white marble. The bathroom was very large and had wall to ceiling windows with a swanky bathtub. I didn't have the Petronas Towers view but nonetheless the city view was still reasonably good. The club lounge was a nice space, fairly large with great views of the Petronas Towers and also the KL Tower. The staff was competent and service was good but not stellar. Staff was friendly and at times was fairly attentive, but at other times they would seem to completely disappear and made it difficult to get any service. The lounge manager, Fazli, was great though. During service hours, he would go around to each table and asked about the guests' plans for the day (or the evening) and offered suggestions, etc. Unfortunately, the food options in the lounge were very limited. Coming off a stay at the GH SIN which has one of the most impressive lounge spreads at any Hyatts, the GH KL was a huge letdown. Breakfast options were mostly Continental with eggs to order. Evening spreads were a bit better, but nothing too exciting and it was really inferior to other Hyatts in the region. All-in-all, the limited food options in the lounge was the only area I was disappointed in. The hardware is great and if it could iron out the minor service issues and provide better offerings in the lounge, this would be another outstanding Hyatt in the region.