Grand Hyatt Kuala Lumpur

Discussion in 'Hyatt | Gold Passport' started by cennas, Nov 26, 2012.  |  Print Topic

  1. cennas
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    cennas Gold Member

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    I had a 2-night stay at this property last week and overall was very pleased with the hotel and given that this hotel had only been opened for 3 months made it all the more impressive.

    I arrived at the hotel around 10 AM and was met by Jean, the assistant manager of Grand Club, who greeted me by name. There was no prior conversation between me and the hotel so it was beyond me that she knew who I was. During the elevator ride up to the lobby she mentioned that my suite was ready. I didn't book a suite so I was pleasantly surprised when I heard this and asked if they had upgraded me. She mentioned that I had used the Diamond upgrade. I didn't, in fact I had used up all four of my upgrades this year. So when we reached the lobby, she did some checking and true enough found that I had neither used points nor suite upgrade on this stay. As it turned out, they had wrongly assigned me a Suite ;). She apologized profusely and offered for me to wait in the Club lounge while they figured out what to do.

    A little while later, she came back and told me that they would let me have the suite anyway. She said she had been running around all morning making sure the suite was ready for my arrival so it would be a wasted effort if the suite ended up being unoccupied. Wow, this really made my day and it was a great first impression of the hotel. I was taken to the suite to check in and Jean herself gave a tour of the suite.

    The suite itself was beautiful and very spacious, with some really nice furnishings. I thought the style reminded me of the GH Macau with dark woods and white marble. The bathroom was very large and had wall to ceiling windows with a swanky bathtub. I didn't have the Petronas Towers view but nonetheless the city view was still reasonably good.

    The club lounge was a nice space, fairly large with great views of the Petronas Towers and also the KL Tower. The staff was competent and service was good but not stellar. Staff was friendly and at times was fairly attentive, but at other times they would seem to completely disappear and made it difficult to get any service. The lounge manager, Fazli, was great though. During service hours, he would go around to each table and asked about the guests' plans for the day (or the evening) and offered suggestions, etc.

    Unfortunately, the food options in the lounge were very limited. Coming off a stay at the GH SIN which has one of the most impressive lounge spreads at any Hyatts, the GH KL was a huge letdown. Breakfast options were mostly Continental with eggs to order. Evening spreads were a bit better, but nothing too exciting and it was really inferior to other Hyatts in the region.

    All-in-all, the limited food options in the lounge was the only area I was disappointed in. The hardware is great and if it could iron out the minor service issues and provide better offerings in the lounge, this would be another outstanding Hyatt in the region.

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  2. gleff
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    gleff Co-founder

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    I was there 10 days ago myself on a one-night stay, trip report forthcoming, and I thought the hotel was fantastic. I also had a suite upgrade without using a confirmed instrument, but I was only at the hotel for ~ 14 hours and occupancy was very low. The suite is just gorgeous, and one of the better rooms you'll get with a confirmed instrument. Agreed completely that the lounge offerings are breakfast were somewhat underwhelming. But I had a 2-night stay in an Ambassador Suite at the Intercontinental -- with much more impressive lounge offerings (and the option to take breakfast from the main breakfast buffet if one preferred -- and I would gladly have traded it for a return to the Grand Hyatt...
     
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  3. TRAVELSIG
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    TRAVELSIG Gold Member

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    Thanks cennas and gleff for the updates- how is the health club? The other restaurants/F&B outlets at the property?
     
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  4. cennas
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    cennas Gold Member

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    The gym is fairly large, lots of treadmills and other equipment and free weights too. Didn't have time to visit the outdoor pool, but it was done up in resort style and looked good.

    I didn't visit any of the restaurants either. Surprisingly there are only 2 restaurants in the hotel, one on the ground floor lobby which serves local food and the main restaurant on the 38th floor, which is where breakfast is served in the morning. There are also a couple of bars, one by the poolside and another one on the 39th floor lobby.
     
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  5. TRAVELSIG
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    Thanks for the updates. Looks like a good choice for a test-drive next time I am in KL!
     
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  6. Price123

    Price123 Silver Member

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    Full review with over 100 pictures is on driven2travel. We found the lounge food superior to Singapore, so maybe options have increased recently, or perhaps it is just a matter of taste.


    Malaysia is a rapidly developing country in South-East Asia, bordered by Thailand, Singapore, Indonesia and Brunei. The recent addition of Malaysian Airways to the OneWorld alliance introduces a new stopover on the Kangaroo route. Kuala Lumpur is a modern high-rise metropolis, similar to Singapore. The city is safe and clean, although we would recommend a stay of only 3 nights here as there is not a lot to do unless you love shopping. Once out of KL, transport is easy with the wide, fast North-South Expressway running from the Thai border to Singapore, cheap flights and cheap trains. We recommend a visit to the UNESCO World Heritage site of Georgetown on Penang, a trip to see the orangutans on Kota Kinabalu, scuba diving off the Eastern coast or a beach holiday on Langkawi.

    The Grand Hyatt is situated on one side of Kuala Lumpur City Park, near the Mandarin Oriental. The hotel has great views of the Petronas Towers, only bettered by Traders (as far as we could tell). Although the hotel was only 4 months old when we stayed, we had no glitches with our stay - neither service nor hardware problems.

    Grand King
    One of the first things we noticed about the rooms at the Grand Hyatt Kuala Lumpur was their size, with the base room starting at a generous 47 square metres (larger than offered by the Ritz Carlton or the Mandarin Oriental). These rooms feel larger than those measurements with a clever use of space and, surprisingly for a standard room, include a walk-in wardrobe.

    The bathroom can be either open or closed and the shower cubicles have a unique LCG glass wall, so at the touch of a button you can shower in private or with a view of the city. The bathroom also offers a bath and a separate enclosed toilet. The living area is spacious with a decent desk and a circular chair which is found in all rooms. Although these may not look comfortable, we found they were a great place to snuggle up - there is plenty of room for two people to sit side by side.

    The room feels modern and airy - a fantastic entry level room. Club rooms are identical but guests receive club access.

    Grand Deluxe King
    The next room type which offers a different room, rather than just a different view, is the Grand Deluxe room. At 65 square metres this room would be considered a suite in many hotels, and is larger than a similar room type at the Mandarin Oriental (48 square metres for an executive room) and the same size as the Ritz Carlton's entry level suite.

    Again, the room is spacious and offers a separate bath and shower in a wet-room style enclosure. However, the bathroom feels more separate from the room than in a standard room, thus the room may be better for those who are less comfortable with their travelling companion. It seems strange that the hotel doesn't offer a deluxe twin, as this would seem to be a good room for friends sharing, rather than the Grand Twin.

    A nice feature for female travellers is the vanity area in the bathroom, offering a great area for doing make-up, with natural light from the floor-to-ceiling windows. We also liked the design of the room so that you could enter the bathroom either from the entrance hall or from the bedroom area.

    Grand Suite King
    We stayed in a Grand Suite King, after using a diamond suite upgrade certificate to upgrade our standard room. These corner suites are again large for entry level suites at 105 square metres and reminded us of the suites in Hyatt Capital Gate, Abu Dhabi.

    On entering the suite, there is a large desk with plentiful sockets nearby (British style 3 pin plugs) and the spacious living area with seating for 4-5 people. There would be plenty of room for a roll-away bed in here and, with the guest powder room, the suite is ideal for friends or family groups. The bedroom is similar to the Grand King room. Our favourite part of the suite was the bathroom with twin sinks, large shower and beautiful bath with a view of the Petronas Towers - despite the size of the tub it was quick to fill and we had no problems with water supply. The bathroom also offered a walk-in wardrobe and separately enclosed toilet.

    Our diamond welcome amenity was a selection of fruit including many local varieties and a bottle of wine. In the suite was a complementary selection of snacks in glass jars - nuts, cookies and mini Toblerone. We were pleased that dark chocolate buttons were delivered from the kitchen when we explained we couldn't eat the cookies or chocolates provided.

    Presidential Suite
    Although most people are not in the situation to book the Presidential Suite, it is always interesting to have a look! In keeping with the size of the other rooms in the hotel, the Presidential Suite is huge at 340 square metres and would be perfect for anyone with multiple meetings or a lot of entertaining to do. The main lounge area offers seating for 10-15 people and there is a separate smaller seating area outside the office. We found the bedroom surprisingly small and a little underwhelming, although the twin dressing rooms were great. The bathroom is amazing with twin shower, large bath and plenty of room - in fact the bathroom is larger than most rooms and some suites! The suite also offers a dining area and kitchenette.

    We found the Presidential Suite too big for a couple or single person to enjoy, but it would be perfect for high-level delegations or press launches. Alternatively, the lounge area would be a great location for a cocktail reception. Although smaller, we preferred the Presidential Suite in Singapore, although the two suites have different uses.

    Royal suite (not for sale)
    We were honoured to be shown the Royal Suite, which was designed for the Sultan of Brunei, whose investment fund owns the hotel. This is accessed by a special lift and the entire floor has a different design. We found the decor very elegant and tasteful, even understated but still majestic.

    The suite consists of large meeting and entertaining areas (including a fantastic majlis-style entertainment space), a small but well-equipped fitness room, study, kitchen, 1 bedroom and bathroom. Other suites on the same floor are available for the Sultana and the Sultan's personal staff. In addition, the floor below is designed to offer quick access to the Royal floor, and is ideal for security staff.

    The Royal Suite is the same size as the Presidential Suite, but we preferred the style and layout, although the bathroom of the Presidential Suite is superior in our opinion. The Royal Suite is not for sale; rather it is kept for either the Sultan of Brunei or other visiting heads of state 9at the permission of The Sultan).

    Club Lounge
    The views from the Club Lounge are stunning, as you can see from our photos on the right. Watching the daylight drop and the city lights come on whilst sipping a cool glass of prosecco, sauvignon blanc or one of the other 4 wines on offer was a great way to relax at the end of the day. There was plenty of food on offer to make a meal, with a variety of salads, bread and cheese each night, as well as cold cuts, sandwiches and smoked salmon. Each night there were 2-3 hot canapés brought out, such as mini beef burgers, chicken lasagne or cod en croute. The lounge also offered 4 desserts each day, as well as stewed and fresh fruit.

    Breakfast in the morning offered continental fare, eggs to order or Malaysian specialities. We enjoyed the traditional breakfast of chicken rendang with nasi lemak (rice with coconut, nuts and spices), served in a banana leaf.

    The service in the lounge was excellent and the food quality high. This is one of our favourite lounges in Asia, almost on a par with the Grand Club in the Hyatt Erawan Bangkok.

    Dining
    We were delighted to be invited to lunch at JP Teres, the hotel's Malaysian restaurant. Here, we shared 4 snacks between 3 of us, and there was plenty of food to go round. The otak otak (spicy fish cooked in a banana leaf) was tender, moist and delicious. We also enjoyed rojak buah, which was a spicy fruit and vegetable salad - both sweet and sour, although a little strongly flavoured for our taste. The popiah fresh spring roll with prawn and vegetables was a light delicate dish and our last dish was the traditional lamb and chicken satay. Each dish tasted very different and the quality was very high. We were very surprised later when we saw that each dish was only around £3/$5 - great value for a hotel restaurant.

    One evening we ordered room service to try the desserts we had seen in JP Teres. The pandan chiffon cake was light, sweet and fragrant whilst the mango and sticky rice was delicious as always.

    Also in house is the Thirty8 with live show kitchens offering sushi, steaks and seafood, and Poolside, which serves local and international favourites.

    Leisure
    The Grand Hyatt Kuala Lumpur has a great gym with complimentary water and towels. Staff are also on hand to pass you a chilled wet towel. A wide range of resistance machines are available, as well as Technogym cardio-equipment complete with individual TVs.

    Separate male and female changing areas offer a sauna, steam room, jacuzzi and relaxation lounge. Outside is a large free-form 25 metre swimming pool maintained at 28 C, surrounded by loungers and relaxing cabana-style beds for couples, friends or family. During our visit to the gym, changing areas and swimming pool, we didn't see another person, so these areas are a real benefit for leisure travellers.

    Essa spa is an understated space with 11 treatment rooms, each with a changing area and shower. We saw a treatment room for couples, which also had a deep soaking tub. All treatments start with a foot wash before continuing with the booked treatment. A 1 hour massage is around £60/$100 with 90 minutes costing £80/$130. We felt that the spa could have been more impressive. In particular we didn't like the blue mosaic tiles of the soaking tub - these did not seem to fit the style of the spa and some were loose, so still some teething problems in evidence.

    Meetings and Events
    The hotel has a wide variety of meeting and event spaces including 2 very blingy ballrooms, one of which it is possible to drive a car into! How long till it is used for a new car model launch party in this car-mad country? The Grand Ballroom (option to split into 3) on the ground floor is large enough to host 700 for dinner on round tables and the Grand Salon (possible to split into 2 rooms) above large enough for 450 people.

    As usual, our favourite meeting space was the residence, which offers 2 smaller meeting rooms for 20 and 2 larger rooms for 60. Each meeting room provides a formal seated area as well as a lounge area for 10-15 people. Outside of these meeting spaces are 2 show kitchens with seating for 20 and breakout lounge areas. The Grand Residence would be an ideal location for corporate meetings or informal events, such as a cocktail reception with freshly made canapés cooked live in the show kitchens.

    The hotel offers a range of wedding packages including a night for the Bride and Groom and their parents, and a dining or spa gift on the first anniversary.


    The Grand Hyatt Kuala Lumpur is the first luxury hotel to open in KL for many years, and has one of the best views in the city. Throughout our stay, staff were friendly and service was good, although at times staff were trying just a bit too hard. Although there have been some negative comments about having to use 2 lifts to leave or enter the hotel, we liked the increased security this feature offers. Rooms are well designed and generous in size - our only negative comment would be that the safe was a little small in our suite, considering we had 2 laptops, a tablet computer and important documents to lock away. The club lounge had great service (thanks Didi) and a good selection of food and drink for breakfast and in the evening. Food in JP Teres and through room service was excellent and good value. In all, we strongly recommend staying in the Grand Hyatt Kuala Lumpur - the view may not be quite as good as Traders offers but the hotel is vastly superior. Visit the Sky Bar at Traders for a glass of Champagne to admire the view.
     
  7. cennas
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    cennas Gold Member

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    Good to know that the Club has improved its offerings, was somewhat disappointed with the Club on my first visit there. I'm looking forward to returning to this property next week.
     
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  8. bartla

    bartla Silver Member

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  9. skyvan

    skyvan Gold Member

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    Poolside actually has a food menu and it's very good.

    I also ate JP Teres and Thirty8 when I was there and enjoyed them, though I actually preferred JP Teres. Also of note, no restaurants are open from 11 to 11:30...really annoying.

    I loved the food, except for the room service which although neatly presented didn't seem to taste anywhere close to the quality of the restaurants. I also loved the rooms (I had a regular room) and had the opportunity to try the club one evening for happy hour and it was very nice with a variety of foods and a view of the towers. Though it was quite busy and they weren't up to it.

    The gym realyl is top notch with machines that record your workout to your iPod. You can also play games on the machines, play your iPod or watch tv, really modern equipment. The biggest problem I had with the gym was definitely the lack of any weights under 5 kg, I am used to using some smaller weights to work on smaller muscles and missed those weights.

    I know they are at all Grand Hyatts but I really like the June Jacobs amenities, and according to the packaging, they're made in Malaysia.

    Once I cycle through the SPG properties in KL I'll likely be back at the GH as it is a really nice hotel.
     
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  10. uggboy
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    uggboy Gold Member

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    November 2013, 4 night stay.

    Ever since we heard the Grand Hyatt Kuala Lumpur was going to open we wanted to stay there.

    Our chance came when we planned our Malaysia trip. We stayed four nights on points.

    We had just returned from Kota Kinabalu, Sabah, Borneo, and were near the end of our vacation.

    The Grand Hyatt is located near the KLCC and in the Menara Darussalam, a thirty nine story high skyscraper. The owner is the Brunei Investment Agency, hence the name of the building. Which is controlled by the Sultan of Brunei.

    On the ground level is a huge lobby with the concierge desk and the JP teres, serving Malay and international meals.

    We received a warm welcome from the concierge. He also brought us to the elevators and advised us that the reception was located on the 39th floor.

    The first thing we noticed when the elevator doors opened was the stunning views over Kuala Lumpur including the Petronas Twin Towers. We were roughly the same height as the twin bridge of the Petronas Towers.

    The reception was to the left. Check in was friendly and efficient.

    Our room was located on the 32nd floor. We had to take a different lift to access our floor. It might be a bit unusual, but we had already experience with the same system at the Park Hyatt Tokyo and Park Hyatt Seoul.

    Sometimes it can be a nuisance, like on a few occasions we wanted to go up to the lobby, but had to go down to the second floor spa with a few stops in between to finally reach our desired destination. Overall being secure weighs out the inconvenience, though.

    The room was large and modern with dark furniture and had views over the KL Tower. The bath room was integrated into the room. There was a walk in closet, a Japanese wet room and a separate room for the toilet. The sink was to the right side behind the bed. There was also a small nook with a mirror, small desk and chair for applying make up.

    We loved the June Jacobs Spa amenities.

    The Japanese wet room was enclosed in glass, so one could watch TV or look over the city. Privacy was also provided, when using a switch the glass turned opaque.

    We also had a writing desk, large TV with a wide selection of regional and international channels, a mini bar with Sunraysia juices, a sofa and coffee table. Since we had booked a Grand Club Room we also received free chocolates as welcome gift and 2 free items of laundry for the entire stay. It wasn't as generous as the DoubleTree by Hilton (see also review), but still welcome. We had more than two items to launder, but since the cost wasn't too high, we gave more and paid 66 MYR (ca. 14.80 Euro or ca. 20.10 USD) for the four additional pieces.

    There was also 24 hour room service and the "Hyatt has it" service, in case you have forgotten something or didn't care to bring it with you, like a yoga mat, tea kettle, razor, mouth wash and other things. They are either free, can be borrowed or bought.

    Overall the room was very comfortable, luxurious and of thoughtful design.

    We also had Grand Club lounge access, which is one of the largest we have seen so far and located on the 37th floor. There are different areas; one was set up restaurant style, the other like a lounge.

    There were newspapers and magazines. A meeting room is adjacent to the lounge and can be used by Club lounge guests. There was never a problem finding a seat.

    Only seats at the windows could be in hot demand, because they also had views over the Petronas Twin Towers and the KLCC Park. We watched the fountain show numerous times from the club lounge.

    The food selection was so large we had no problems making a meal out of it during happy hour. There were Asian specialties and Western dishes. The desserts were a highlight for us. We enjoyed the chocolate mousse, the mini tartlets (every day changing) and berry compote very much. We also like the live Jazz music drifting down from the restaurant Thirt8.

    We could have had breakfast at Thirt8 on the 38th floor, but again the breakfast in the Club Lounge was large and varied and we liked the quiet. At the end of our stay the staff did know what kind of beverage we wanted.

    There was also the Poolside Restaurant and fitness center.

    Every member of staff was courteous, efficient and friendly.

    We went to the JP teres even before we stayed at the hotel, because we were checking out how to get to the hotel from the Suria KLCC. The ceilings were really high and there were a few open air kitchens. The waitresses and waiters wore jeans uniforms, which looked attractive and casual. We had the chance to follow the preparation of roti.

    We ordered Teh Tarik (local milk tea), a water melon juice, chicken curry toast and Bebola Ayam, chicken balls with dip.

    The toast slices were larger than usual and the portion of chicken balls was generous. All was delicious. The value was reasonable with 71.90 MYR (ca. 16 Euro or 21.80 USD).

    During the last few days of our trip including the Grand Hyatt stay I was having a cold with fever, so I stopped taking notes, not feeling well enough to do so. Sorry, if I can't give more detailed information about in room dining prices, but I remember we had sandwiches, Malaysian chicken soup (very large) and ice cream. Everything was delicious and prices seemed to have been in accordance with the other hotels we stayed at. If it would have been much more expensive or less, I would recall it.

    We received late check out at 2 PM without problem. The check out was efficient and a taxi was organized to bring us to the Villa Samadhi, a Secret Retreat member.

    Interesting enough the lady at reception had heard of the Villa Samadhi, while the door man wasn't aware.

    We can recommend the Grand Hyatt highly. The staff is genuinely interested in the well being of the guests and what they are up to while staying there. The value is good, no matter if paying cash or with points.

    Would we stay at this hotel again? YES!
    Would recommend this hotel to a friend? YES!
     
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  11. uggboy
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    uggboy Gold Member

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    Here are some of our photos we made during our stay @ the Grand Hyatt Kuala Lumpur in November 2013, 4 nights:

    [​IMG]
    || THE GRAND HYATT KUALA LUMPUR || MALAYSIA || Our stay at this magnificent hotel in the heart of the Malaysian Capital || November 2013 || The Grand Hyatt KL is located in the Menara Darussalam Tower which is owned by the Sultan of Brunei ||
    by || UggBoy♥UggGirl || PHOTO || WORLD || TRAVEL ||, on Flickr
    [​IMG]
    || THE GRAND HYATT KUALA LUMPUR || MALAYSIA || Our stay at this magnificent hotel in the heart of the Malaysian Capital || November 2013 || The Grand Hyatt KL is located in the Menara Darussalam Tower which is owned by the Sultan of Brunei ||
    by || UggBoy♥UggGirl || PHOTO || WORLD || TRAVEL ||, on Flickr
    [​IMG]
    || THE GRAND HYATT KUALA LUMPUR || MALAYSIA || Our stay at this magnificent hotel in the heart of the Malaysian Capital || November 2013 || The Grand Hyatt KL is located in the Menara Darussalam Tower which is owned by the Sultan of Brunei ||
    by || UggBoy♥UggGirl || PHOTO || WORLD || TRAVEL ||, on Flickr
    [​IMG]
    || THE GRAND HYATT KUALA LUMPUR || MALAYSIA || Our stay at this magnificent hotel in the heart of the Malaysian Capital || November 2013 || The Grand Hyatt KL is located in the Menara Darussalam Tower which is owned by the Sultan of Brunei ||
    by || UggBoy♥UggGirl || PHOTO || WORLD || TRAVEL ||, on Flickr
    [​IMG]
    || THE GRAND HYATT KUALA LUMPUR || MALAYSIA || Our stay at this magnificent hotel in the heart of the Malaysian Capital || November 2013 || The Grand Hyatt KL is located in the Menara Darussalam Tower which is owned by the Sultan of Brunei ||
    by || UggBoy♥UggGirl || PHOTO || WORLD || TRAVEL ||, on Flickr

    Thank you and safe travels. :)

    More of our images can be found on Flickr:

    http://www.flickr.com/photos/uggboy/sets/72157641127546834/with/12635508784/
     
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  12. markcwj

    markcwj Silver Member

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  13. uggboy
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    uggboy Gold Member

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    Thanks, yes, the Grand Hyatt KL is a gorgeous hotel, while pricy in many respects, it's worth it for a few wonderful nights. Great location too. Cheers. :)
     
  14. Thomask

    Thomask Silver Member

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    Very nice and detailed report! Tank you,
    I also like the GH KUL Hotel very much but never got the best available room as GP Diamond (yet) , normally just a Club room and never one with a view of the Towers.
    Beautiful pictures too!, may I ask what camera do you use?
     
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  15. markcwj

    markcwj Silver Member

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    If you are a GP diamond, you should definitely use one of your DSUs here :) It is going to be worth it since the base rooms are pretty affordable!

    I use a Nikon D7000 + Tokina 11-16mm f/2.8 for most of my photos but recently upgraded to a Nikon D750 + 16-35mm f/4G!
     

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