Grand Hyatt Hong Kong

Discussion in 'Hyatt | Gold Passport' started by cennas, May 1, 2011.  |  Print Topic

  1. cennas
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    cennas Gold Member

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    Currently at this property, and since there is no review of this hotel, thought I wrote a brief review of my stay.

    Check-in:
    - Check-in was very efficient and the agent was very friendly. Strange enough, he kept saying "welcome back" although this was my first stay at the hotel.
    - Escorted to the room by the front desk's assistant manager who explained the Diamond benefits and hotel facilities.
    - All the club rooms are located on the top 8 floors of the hotel. From the lobby you take the elevator to the 30th floor where the lounge is located and then transfer to another elevator to get to your room.

    Room:
    - I got assigned a garden view room on the Club floor (#3103). I didn't bother to ask for a harbor view room as the view is miles better from the Kowloon side. Also there are plenty of constructions on the water nearby the hotel and they were quite an eyesore.
    - The room looked and felt dated and was fairly small (in fact the whole hotel felt dated, although it could be because of the old fashioned interior design). But the room was spotlessly clean and everything worked.
    - The bathroom looked as though they hadn't done anything to it since the hotel's opening. It felt very 90s indeed and the gold plated taps and fixtures were quite tacky imho.
    - The Diamond amenity was waiting for me when I returned to the room after venturing out after check-in. It was the standard Asian Hyatt's fruit plate.

    Lounge:
    - The lounge was very grand with views of the harbor, but again with old fashioned interior. The atmosphere felt a bit stuffy at times and I felt like I had to be prim and proper and be in my best behavior at all times.
    - The lounge is located on the 30th and 31st floor. The 30th floor is where the main entrance and lounge reception are located along with a small seating area. The main lounge and the buffet area is on the 31st floor.
    - The food selection during evening cocktail hours and breakfast was very extensive. One of the best imho, although still hasn't rivaled the offerings at the GH Macau.
    - The lounge staff is very friendly and service is impeccable and very efficient. All spoke very good English.

    Location:
    - There is little to see and do around the hotel. But the Wan Chai MTR is an easy 5-7 minutes walk via the covered footbridge through the Expo and Central Plaza.

    Conclusion:
    Near perfect stay and fantastic property with friendly staff and a great club lounge. Although the interior and overall feel of the hotel is not to my liking, i would be more than happy to return to this property and probably would if not because of the very expensive price tag.
     
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  2. uggboy
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    uggboy Gold Member

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    Thanks for the extensive review Cennas! Great insights into this world-famous Hyatt hotel. Have not stayed there so far, but have heard // read a lot over the years, from the grand lobby, superb staff and indeed, as some has written, the best club lounge of all Hyatt's!

    Hope the view gets restored when the building works are finished and the hotel keeps it's grand character also through modernization in the future too!:)

    Great check-in story.....of welcome back! That's extra service, even when it was your first time!;)
     
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  3. cennas
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    cennas Gold Member

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    Thanks for the kind words uggboy! Hopefully the hotel gets some renovation work done pretty soon. I know that it seems to have deliberately made itself feel old and grand through the decor, but it does feel old and very dated in some parts.
     
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  4. infoworks
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    infoworks Silver Member

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    IMHO it's getting a bit tired these days, but does a roaring trade in conference crowds.
     
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  5. TRAVELSIG
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    TRAVELSIG Gold Member

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    Yes re: the conference crowds- very good location for that group. I agree it is seeming very tired- needs an update (particularly the bathrooms).
     
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  6. Toula
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    Toula Gold Member

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    Excellent review, this is the hotel we choose when we stay in Hong Kong. We are actually supposed to stay there next month but are tossing up whether to stay at IC for a change.

    Agree the rooms are a bit tired, especially the bathrooms. Last time we stayed I can recall somehow the water leaked from the shower onto the bathroom floor making a bit of a mess every time we used it. Also did not like the gold fittings.

    The Regency Club is exceptional. The service is fantastic and the breakfast spread is outstanding. The shrimp dumplings are my favourite.
     
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  7. Halothane
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    Halothane Silver Member

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    I stayed here last year and had a bit of a snafu in the middle of the night. Management was fantastic and immediately took care of my issues at 2am. Received a complimentary limo the day I left to take me to the airport for my troubles. It was a nice surprise and very much unexpected! The staff was fantastic.
     
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  8. lwkatya

    lwkatya Silver Member

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    Great review!

    I was also here last month and although the hotel is definitely not my style, I enjoyed my stay immensely as the staff was just awesome!

    I agree that the harbor view is better from the Kowloon side. I was upgraded to a harbor view room in HR TST on a high floor and the view was spectacular, although it was quite far from the water. Much better than the view from the GH club lounge IMHO.

    Also glad to find out that there are others who think the garish gold plated bathroom fittings are vomit-inducing!
     
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  9. RichardInSF
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    RichardInSF Silver Member

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    I've had very good, sometimes outstanding, stays at this hotel but that's because every time but once I was upgraded to a nice suite, although regularly I have to reject the first room and ask for something better. The suites are definitely not tired. Service at the hotel is very good, but there are better.

    The harbor view may be inferior to Kowloon (I don't know, next time I am trying Kowloon for the first time) but it certainly seemed fine to me.
     
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  10. MSPeconomist
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    MSPeconomist Gold Member

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    If you're considering the IC along the water on the Kowloon side, you should be aware that there's a lot of construction around this hotel, including the sidewalk in front of the property, some of the access sidewalks to the Walk of Stars (along the waterfront), and the entire shopping mall and office building next door, which seems to be gutted currently. The worst part is near the old shopping mall, which is on the left side of the building when you're facing the water.

    NOTE: I just corrected right to left in the last line above. Obviously I don't know my left from my right.
     
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  11. Toula
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    Toula Gold Member

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    Thanks for that info. Actually I think we are going to try the W on the next stay as DH needs to make a SPG stay and it has such outstanding comments we thought we would see how we enjoy it vs the Hyatt.
     
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  12. MSPeconomist
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    MSPeconomist Gold Member

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    I think you'll like the W Hong Kong, although be aware that it's location is good for the airport express train, a very upscale large shopping mall, the subway, and not much else. There's an informative master thread for this hotel in the SPG/Starwood forum.
     
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  13. cennas
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    cennas Gold Member

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    Following up to my OP, I completed the guest comment card after my stay, and today I received a reply from the GM.

    I am extremely impressed by the reply as it was very personalized and actually addressed my comments. To be honest, I wasn't actually expecting any reply since my comments were mostly very positives. Also the GM cc'ed three other people, so others will read about this as well.
     
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  14. Toula
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    Toula Gold Member

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    Actually it was because of the informative thread on this site that I decided to give the W HK a go. With all the positive comments I thought it was worth having a stay there.
     
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  15. MSPeconomist
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    MSPeconomist Gold Member

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    I've stayed three times in the last half year and I like it. Enjoy!
     
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  16. chanp
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    chanp Silver Member

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    Having stayed at the GH, TST and the W last month, the W was my favorite. I think you will like it.
     
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  17. cennas
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    cennas Gold Member

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    I stayed at the W a few weeks after it opened in 2008. My first, and to date, only W stay. Fantastic property and staff who treated me as though I was an old friend rather than a guest.
     
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  18. FriendlySkies
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    FriendlySkies Gold Member

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    Thanks for this review! I'll be staying here over New Years, so your review gave me a good sense of what I'll experience. Any chance you took photos of the property?

    I had some comments about the Andaz Liverpool, and got a personalized email from the GM, also sent to other key people at the hotel. Seems like some of the non-US properties are more on the ball with guest responses..
     
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  19. cennas
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    cennas Gold Member

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    Thanks. I did take some photos but can't seem to find them at the moment. Once I do, I'll post them here. I'll also be back at this property early next month so will take some more photos then.

    Yes, whenever I've gotten those post-stay satisfaction email surveys (which I always complete), those Asian Hyatts always send personalized response from some managers, even when the reviews are mostly positives.
     
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  20. cennas
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    cennas Gold Member

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    I stayed here for the second time last week after a couple of nights at the HR TST across the harbor.

    I was checked-in at the lobby and was escorted to my room by the front desk's assistant manager. As with my first stay, I was assigned a Club room with a garden view facing the Renaissance, although a bit of the Harbor is visible. I could see the Star Ferry terminal, Causeway Bay marina and across to East Kowloon.

    A welcome letter was waiting on the desk, detailing the Club benefits. Also a sheet of paper detailing benefits for Diamonds, which I didn't receive last time. Nice to see they already included the 4PM check out in the list of benefits. Not that I need it for this stay though :).

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    The room is a bit bigger compared to the HR TST. It does look and feel dated but in general very well maintained.

    Diamond amenity is a fruit bowl and it is replenished daily.

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    I don't like the bathroom though, especially the garish gold plated fixtures and taps. Seems like they haven't done anything to it since the hotel opens.

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    The highlight of the hotel is the Club lounge, which I agree is probably the best Hyatt club in the world. The problem with it being so awesome is that guests tend to linger in the lounge, so it can get very crowded. One evening, there was a line to get tables and guests ended up sharing tables with other guests, and the staff was literally running around the lounge. It definitely pays to get to the lounge early during service hours.

    Overall service in the lounge was flawless, it is anticipatory rather than reactive, although not overly friendly. Breakfast and Evening spreads were very extensive and limited alcohol service (still and sparkling wine) was available at all times and not just during happy hours.

    I find the Club Concierges tend to be a bit aloof though, unlike their colleagues across the harbor who is always beaming with smiles and saying "Good Morning, etc" whenever I enter the lounge. In fairness, when I approached them, they were polite and efficient.

    6.jpg

    Overall, a very nice hotel with a great club lounge and outstanding service. Although given the price tag, HR TST would still remain my top choice in HKG.
     
  21. jean9nine
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    jean9nine Silver Member

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    Used my two free nights from the Hyatt card and received a grand executive harbour suite, room 1510. Check in was efficient, and the room was comfortable and nice except for the previously mentioned gold bath fixtures and what looked like water damage on the bedroom carpet. Was happy to see that they had two electrical adapters in the room since I had forgotten to pack that. The club lounge was wonderful....if anything was lacking it was the quality of the desserts, but there was plenty of fresh fruit to make up for that. I did not love the location, but it wasn't terrible, and I'm not familiar enough with Hong Kong to know what would be better alternative. I would return but am looking forward to trying the Regency as well.
     
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  22. lotso-bear
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    lotso-bear Silver Member

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    Obv, you don't have to stay here to try it, but this blogger really likes the Hainanese Chicken Rice at the GH HK Grand Cafe. I will have to try it on my next stay...although it is $235HKD.
     
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  23. Price123

    Price123 Silver Member

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    Has anyone stayed in a plateau room? We have one booked for later this year but I've struggled to find a review.
     
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  24. paladin87
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    paladin87 Silver Member

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    I really enjoyed the HR TST when I stayed in HK...but I might have to try the GH whenever I go back. Dying to return to HK.
     
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  25. Price123

    Price123 Silver Member

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    For review with photos see driven2travel

    Hotel Review:

    Most visitors to Hong Kong come on business but it is also a unique and vibrant cultural capital. 1,104 sq kilometres on 262 islands and the Kowloon peninsula. They work hard here, with 17 days holiday the norm and that includes 12 statutory days off! It is surprisingly green and mountainous. Inhabitants (other than the wealthy) generally live in very small homes because real estate prices are amongst the highest in the world. So the green spaces, especially Victoria Peak are precious and well used.

    For the leisure visitor a trip on the Peak Tram to the recently opened viewing platform (think of a shopping Mall with a viewpoint on the roof) is a must but expect to queue for up to an hour unless you go really early. Another must is the Star Ferry across Victoria Harbour (one of the most important deep water facilities in the world) between Tsim Sha Tsui on the tip of Kowloon peninsula and Wanchai. The price had risen by 200% between my visits in 1996 and 2012 but it still costs a derisory c20 (US money). You cross one of the busiest waterways on the planet and there is always lots to see.

    The Metro system is one of the better legacies of British Colonial rule, without it, Hong Kong really wouldn't function. try it, it is safe, clean, efficient, cheap and runs on time. Oh, and you can use your cellphone in the tunnels as most teenagers do most of the time.

    The food is worth travelling to Hong Kong for even if you have no other reason. If you like Dim Sum as I do, you will never tire of the artistry that goes into those tiny creations here.

    The Room - Harbour View King
    Although we stayed in the Plateau Spa, we also viewed a Harbour View King room. These rooms are of a good size (38 square metres) and are great for a short stay or for a couple. One nice feature is the desk which faces the TV and the window, allowing someone to work but also interact with their surroundings or travelling partner. The bathroom is quite large with bath and separate shower, although the decor may not be to everyone's taste.

    The hotel starts a major renovation project in January which will last for 18 months. During this time around 30% of the rooms will be unavailable, as 2-3 floors will be renovated at a time and buffer floors will be blocked below and above. We were delighted to be shown the mock-up of the new rooms, but were sworn to secrecy so no photos. Suffice to say the new rooms are a great improvement and feel bigger, lighter and more modern than the current rooms thanks to the use of completely different materials and the employment of a different bathroom layout which may or may not still have 4 walls (probably not), whilst still maintaining some Asian influences.

    Grand Club Lounge
    The Grand Club Lounge is a large space on the (30/31st) top floors of the hotel. The reception is on the 30th where there is a small sitting area with self-serve Nespresso. Upstairs is the main lounge which is huge but divided into 4 separate areas with slightly differing style and furniture. There is a large central dining area with great views of Victoria Harbour, and the food station. There are two sections with easy chairs for relaxed dining/meeting.

    Breakfast in the morning had a wide range of continental items (great fresh fruit) and an option of hot dishes including fried noodles, dim sum, congee, scrambled eggs, bacon and sausages. The offerings change daily.

    Throughout the day wine (not champagne) and soft drinks were available. Then, in the evening, premium spirits and Ruinart champagne are offered, in addition to a good choice of buffet items including 2 hot dishes which change daily, such as quiche, chicken satay or vegetable samosas. The cold options included salads, fish, meats and canapés - our favourite was the king prawns with the sweetest mango we had ever tasted. Each day there was also fresh fruit and a few dessert options, such as apple crumble or mango pudding. Our one comment about the food would be that it would be great to see some more local specialities, especially with the hot buffet options. Quality overall both of ingredients, design and presentation were extremely high.

    Service in the lounge was particularly good - on one occasion our champagne was lacking fizz and was whisked away and replaced before we could even comment.

    Dining
    The Grand Hyatt Hong Kong has a huge choice of quality dining venues. We enjoyed a spectacular lunch in One Harbour Road, the Cantonese restaurant with views over the harbour from the 8th floor of the hotel. The restaurant offers a range of traditional and more modern dim sum - we savoured mashed taro dumplings with scallop in curry sauce, steamed pork and shrimp dumplings, steamed garoupa dumplings, rice flour rolls with pork and black truffle, honey-roasted BBQ pork and desserts of lotus paste in a sesame crust and red mung bean soup. Each dish was delicious and tasted different - make sure you eat here on your visit. One particularly attractive feature of 1 Harbour Road is the private dining possibilities. This includes a rare opportunity to dine at the heart of the action at The Chef's Table, tucked away INSIDE the kitchen. There is also a more conventional but beautifully appointed private dining room at one corner of the restaurant, again with great views.

    Other dining options in house include Italian from Grissini where Paulo and his team know how to make you feel welcome and serve you with flair. Then there is Japanese Kaetsu, the Grand Hyatt Steakhouse, the Grill, all-day dining at the Grand Cafe, or Tiffin, which offers beautiful confectionary and buffet menus plus Suday brunch with bottomless champagne. For sweet treats, Chocolatier offers pastries, cakes and hampers.

    In addition to these restaurants, there is an art deco champagne bar and the pool-side lounge, which offers a range of beverages - one note of caution, if you're a non-smoker, the pool-side lounge may not be the best place for you.

    Health and Leisure
    In addition to the wonderful Plateau Spa, the Grand Hyatt Hong Kong has all the leisure facilities you would expect of a 5* City hotel, but a few more unusual.

    The gym is well-equipped with weights and cardio equipment and, as it is manned, you will be brought bottled water during your workout. Gym kits are available to borrow in the rooms (sizes are clearly on European scale rather than local. Large means large) and sweat towels are available on entrance to the gym.

    The hotel also has a 50m outdoor swimming pool and separate children's pool, a play area, tennis courts, a jogging trail and driving range.

    Overall, this is a fantastic hotel whether you spend time in Hong Kong for business and leisure. From meeting the Hyatt rep at the airport to our departure, we couldn't find anything significant to criticise. With the refit beginning in the new year, this will be in the top few hotels in Hong Kong for years to come.
     
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