Grand Hyatt Guangzhou

Discussion in 'Hyatt | Gold Passport' started by cennas, Apr 30, 2011.  |  Print Topic

  1. cennas
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    cennas Gold Member

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    The hotel is situated in the Pearl River New City, about 40 minutes drive from the airport. Lots of construction around the hotel, although many are finishing up. There is a newly opened park just in front of the hotel, which is beautifully lit up in the evenings, and stretches all the way to the river and the TV tower (the tallest in the world I believe). I would imagine the view from my room to be quite spectacular day and night had it not been smoggy and polluted during the period I was there.

    The entire ground floor of the hotel is empty save for a concierge/bell boy desk. The main lobby is on the top-most floor (22nd) and all the rooms are located below the lobby. You do need to take 2 sets of elevator to get to your room, one from the ground floor to go up to the 22nd floor lobby and another one from the lobby to go down to your room. As a Diamond, I was escorted to the Grand Club lounge by the Front Desk Manager for check-in.

    I was assigned a room on the 18th floor overlooking the park, the river and the TV tower. The room was smaller than I expected but it was interestingly designed to say the least. As you enter the room, to your right is a very small room with the WC and a sink. To your left is the rest of the bathroom where the sink is built into an island, which sits in the middle of the bathroom area and everything else (shower, square tub and closet) are around it.

    The living/sleeping area is located beyond the bathroom area, and the bed is facing the large floor to ceiling window. An L-shaped smallish sofa is located by the window and across from it is the large screen LCD TV just above the work desk. There is a dock for ipods and I had requested beforehand for a DVD player, which was already set up. Although it didn't play my DVD and the remote and the menu was all in Chinese characters so I couldn't figure out what was going on. Overall the room was ok, certainly looked nice, but lacking the wow factor I had expected.

    The club lounge was fairly small, although it was always quite empty during the times I was there. Evening cocktails were from 5.30 to 7.30 and the selection is decent, and there were 2 hot items you could order off the menu. Breakfast was a fairly standard affair and again there was 2 made-to-order hot items.

    Overall service from the staff in the lounge and elsewhere was very good and the lounge staff was especially attentive. English level was also good and there was no communication problem whatsoever. Diamond amenity though was the standard fruit plate with bananas and apples.

    In conclusion, my stay was good but not great. To be fair, there was nothing wrong with anything. It was maybe because I had my expectations set too high after being blown away by the Grand Hyatt Shenzhen, which is far superior in every aspects compared to this hotel. But definitely I will stay in this property again if my travels bring me back to Guangzhou.

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    lwkatya, TRAVELSIG, peteropny and 2 others like this.
  2. uggboy
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    uggboy Gold Member

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    Fantastic review, thank you cennas!:)

    Same arrangement at the Park Hyatt Seoul, lobby on top floor [ 24th ] and all the rooms below the lobby level, in our case we had also an 18th floor assignment in Seoul.:)
     
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  3. cennas
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    cennas Gold Member

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    some people find this a minor nuisance. I personally don't have a problem with this arrangement, but need to remember that I need to press the "up" button when taking the elevator from room to lobby. Naturally I would think to press the "down" button.
     
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  4. uggboy
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    uggboy Gold Member

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    We usually like this arrangement, but again it can be strange that the lobby is on the top level and in Seoul, there is also the issue that we // all must remember which lift to take when to go up to the lobby or down to the entrance // because 2 lifts go between the 4th and the 24th lobby level while only one lift can be accessed to go down to the entrance where also a bell desk is located, well staffed, there were 4 guys at all times! We find however that this lift // elevator arrangement gives a great sense of security for all guests and the hotel, as non-guests can access the lounge // lobby and restaurants and probably the spa too but not the guest rooms, which can only be accessed with key cards. ;)
     
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  5. cennas
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    cennas Gold Member

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    None of this problem at GH Guangzhou, in the lobby the elevators that go down to the lobby and the ones that go down to the rooms were separated and clearly marked. I also agree on the issue of safety.
     
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