this used to be my 'go to' Syd hotel. The thrill has been diminishing (familiarity breeds contempt, perhaps?) as I got over the wow of the view and began to expect a bit more. Last stay was one night mid week in Oct. Virtuoso booking to bridge club; upgrade to opera club. Club experience did not impress- the promised chef sampler plate never arrived; they shut down service at exactly on the dot; breakfast was blah to inedible (slimey eggs at 7 am will never work). Room service never bother to pick up the phone (three times then I walked across the street). PC number that I was assured was on the file, wasn't. Mentioned my problems to front desk and got the smiley faced kiss off. Didn't feel the passion to pursue with management so will vote with my feet.