We stayed at Hamburg Marriott this Sunday for 1 night and we are 2 adults and 3 small kids. We should have let Mr. Nacho check in alone. Anyway when the FD saw all of us she said the max. occupancy is 4, first she said we had to buy a second room at rack rate. We don't want to pay that, so she went into her office to talk to her manager, and we were offered a EUR 40 upgrade to a larger room that can accommodate all of us. The youngest one sleeps in a crib and he prefers that than a big bed. Originally we booked 2 double beds plus a crib and I think that should be enough. So basically we were paying EUR 40 to be able to squeeze everyone into a room. I know that we made a mistake but still it's impossible to book 2 adults and 2 kids at Marriott.com, and once we actually called MR CS about our situation and she said you can't add children in just like that. At CY Basel the GM gave us 2 connecting rooms as a default upgrade which was nice. We are both Marriott Gold and as Gold we are supposed to get upgrade but obviously we have to pay for it. We got lounge access as default but the 'we'll upgrade you to the best available room' thing is practically a joke. I asked the FD if Plats get more upgrade, and she said, 'no'. 1 cat. upgrade only.