Recently while out on the road, I made a reservation at a Hampton Inn on Hilton Head Island, South Carolina. I had every intention of staying at this particular hotel, but our plans changed during the course of the day. We were unable to stay in the hotel that night, and because of the hectic schedule at the time, I forgot to cancel the reservation. Within a few days, I noticed I was charged the full amount for the room under a "guaranteed no show" rate. I immediately called customer service at Hilton Corporate and begged for forgiveness. They sent a request to the local Hampton Inn on my behalf requesting a refund, and by the end of that day I had been given all of my money back. It's great to see Hilton taking care of folks when an honest mistake was made on my behalf.