Long story short. Was at IAH the other day and my first class seat was given to someone else. I ended up in a middle seat in the back. Interestingly, the GS standing beside me was also relegated to the back The sCO folks had no idea, or feigned ignorance, about skykits and had poor attitudes. The agents were suggesting - threatening might be too strong here but it did seem like it - that I wouldn't be allowed on the plane if I didn't cower into my middle Y seat, i.e., I gave your seat away, too bad for you. Like most others, I have had no luck with UA in the past few months regarding poor service. Suggestions? Cheers - Edit: I didn't give the GA a hard time. I just wanted a reason why my seat was given away.