I applied for both BoA and BoH visa signature cards for Hawaiian Airlines. I called on Monday to get the BofA app approved for the VisaSignature card. The rep, Henry, asked me about my student loans and my degree and my work, normal questions. Henry was able to approve me for the visa sig card. Right after getting approved, I applied for the BoH visa sig card. Called FIA later that day and Alyssa informed me that I was approved for the platinum card (the old bait and switch tactic). Told her that I didn't like the Platinum benefits and that I would like to be approved for the visa sig card, the card I applied for. She told me she would put the request in, and that I should call back on Thursday to see the status. Well I called back Thursday and got Henry again, he remembered me and my degree and employment and how I am dealing with my student loans. He thought it was strange that I wasn't approved for a second visa sig card. He saw Alyssa's note on my app (he told me her desk is right next to his), he approved me for the visa sig card. What a small world.