I want to share my recent experience with failing to be achieve a Royal Ambassador renewal, and try to get a feel from the community as to whether I have a legitimate beef. I am (was) a first-year RA. In Month 8 of my RA year I knew that I might have a chance at a renewal (working under the assumption at the time that I would need 50 nights, including 3 stays at separate ICs). Up to that point all of my PC stays in the past 12 months had occurred within my RA year (so looking back any further than 8 months was irrelevant). I had a multi-night stay in Month 8 that failed to post because I had been walked to another property; it took a while to get it straighted out with PC and I was uncertain whether I had received the stay credit. So I called the Ambassador Sercvice Center specifically to inquire as to how many qualifying nights that I had toward an RA renewal. After gewtting the usual run-around about top 1%, 85 nights, 50 IC nights, etc., I was told that I was at 39 qualifying nights. I booked a number of additional PC stays. Because I was still uncertain about the "problem" stay, I called the SC again early in Month 9, and was then told that I had 43 qualifying nights. Several more stays in Month 9. Received the dreaded downgrade letter at the begining of Month 10. I knew that I must be getting close to the magic number, so I made another call to the SC in Month 10. The only reason for the call was to determine the number of RA qualifying nights (although I still got the usual BS, I made it very clear that I was not asking to be upgraded/renewed, nor was I asking for the magic number, I just wanted to know how many qualifying nights that I had). This time I was told that I was at 45 qualifying nights. I knew that the numbers were not adding up (based on the totals previously provided to me and my recent stays), so I sent an e-mail to the SC listing all of my nights, which came out to 57 (6 IC stays). I knew that a few of these might not be qualifying nights, but I also knew that I had a few more months to get in some additional stays if necessary. I just wanted to get an accurate number so that I could book additional nights as necessary, and also to be told which nights were not qualifying so that I did not repaet the "error". After a series of unresponsive e-mails and telephone calls over many weeks (during which I had several additional qualifying nights), I received an e-mail advising that my account had been thoroughly reviewed and it was confirmed that I had only 20 qualifying nights! Repeated requests for further explanation have been unsuccessful (in fact I received a follow-up e-mail that stated that I had 43 qualifying nights). I have tried in vain to explain that I was relying on advice given by the Ambassador SC, given on at least 3 separate occasions, in attempting to qualify for an RA renewal, and I made a number of additional PC stays based on that advice. There has been no attempt by IC to resolve the issue or explain how the error occurred, only that the agents must have been wrong and I should try to stay at more ICs in order to qualify for RA. In trying to recreate what occurred, I believe that I may have been given night credit improperly for multiple rooms in a single stay(s); however, I assumed these to be true qualifying nights, as confirmed on numerous occasions by the SC. Legitimate beef? If so, how do I best run this up the IC chain of command in order to get it to somebody who will actually take the time to address it?