Frequently Flying - Should Agents Process Upgrades Due to Misconnects or Close the Door?

Discussion in 'Blogstand' started by BoardingArea, Apr 22, 2013.  |  Print Topic

  1. BoardingArea

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    On Saturday I flew from San Francisco to Washington Dulles on United and witnessed what could be classified as a lazy and motivated gate agent at the aircraft door. Lazy because she wasn’t going to fill the two empty seats in first class with passengers on the upgrade list, but motivated to get...
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