Frequent Traveler Programs: Contact to Compliment or Complaint?

Discussion in 'General Discussion | Miles/Points' started by gregm, Mar 26, 2014.  |  Print Topic

?

Are you more likely to contact your frequent traveler program (Air, Hotel, Car Rental & others) to:

  1. Compliment

    20.0%
  2. Complain

    80.0%
  1. gregm

    gregm Gold Member

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    Are you more likely to contact your frequent traveler program (Air, Hotel, Car Rental & others) to compliment when something goes very right or complain when something goes very wrong?
     
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  2. WilliamQ

    WilliamQ Gold Member

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    There should be an option that says both.
     
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  3. uggboy
    Original Member

    uggboy Gold Member

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    Mostly it could go both ways. :)
     
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  4. uggboy
    Original Member

    uggboy Gold Member

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    Indeed, that's what I looked out for too. :oops:
     
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  5. blackjack-21

    blackjack-21 Gold Member

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    Not with the small things either way. However the LARGE complainables will get my faster let-em-know-aboutem's then the LARGE complimentables, however if warranted, the latter will also receive a shout from me, only not as speedily sent.
     
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  6. Steven Schwartz
    Original Member

    Steven Schwartz Gold Member

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    When I complete any phone calls at all with Hyatt, I always feel compelled to tell them how wonderful they all are. The only other company that frequently "wows" me is Alaska Air.

    In my experience, any negative or constructive comments proffered to airlines results in either no response or a ridiculous response.
     
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  7. flyforawg

    flyforawg Silver Member

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    I use my "in recognition of outstanding service" tickets on AA when I want to compliment. So while I answer I contact to complain more, there needs to be that understanding there is plenty of complimenting going on, too. Just not through the formal web channel.
     
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  8. pointshogger

    pointshogger Silver Member

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    The funny thing is, I think they generally are more worried about keeping track of complaints rather than keeping track of compliments. They probably keep track of complaints in case it gets worse, to keep a record, so that they can improve etc., probably many other reasons.

    But it could be useful to keep closer track of compliments so that they know what works well so that they can keep it up.
     
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  9. satman40

    satman40 Gold Member

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    I give a few out, SPG does that also...
    You get more favors, by being understanding, no real reason to complain.

    I understand how you and I both feel, any help would be appreciated, and thank you.

    Works 90% of the time....
     
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  10. gregm

    gregm Gold Member

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    Wow, I actually expected most replies to be 'complain' and never anticipated the 50/50 group. Thanks!
     
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  11. blackjack-21

    blackjack-21 Gold Member

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    I'd guess that many on here may first try to let a hotel property solve the problem if possible, before launching into an official complaint. At least that's what I would do. Can't very well do that on an aircraft at 39,000 feet all the time, or if the airline screws up a flight or long planned trip or reservation that they can't correct in time.
     
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