Freddie award to Eurobonus

Discussion in 'SAS | EuroBonus' started by Silferlood, Apr 26, 2013.  |  Print Topic

  1. Silferlood
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    Silferlood Silver Member

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    for best customer service in Europe! I really do think they deserve it after that past years struggling with less staff and they really do their best, for me..;), congrats EB.
    Airline Best Customer Service [Europe / Africa] SAS EuroBonus

    Posted on April 25, 2013 - 6:55 pm
    A value vote of 8.62! “All the way from Stockholm. This is the third time SAS EuroBonus has won a Freddie Award for Best Customer Service in Europe / Africa. EuroBonus reaches out to its members on Twitter, Facebook and YouTube and is readily available on the phone and via email. Members are satisfied with how EuroBonus responds to their needs and gives the program high marks for customer service.
     
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  2. oliver2002
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    oliver2002 Silver Member

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  3. Silferlood
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    Silferlood Silver Member

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    lol?
     
  4. oliver2002
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    oliver2002 Silver Member

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    I laughed out loud because I find it very difficult to believe a significant fraction of the '3 million' specifically went and voted for SKs customer service and nothing else. Especially since their regular call center (that the general public uses if & when they can't do something online) is horrid. The twitter and facebook feed is well cared for, but they have maybe 10 conversations there per day on average: https://twitter.com/SAS I seriously don't know what their youtube activities have to do with customer service.
     
  5. SASDC8

    SASDC8 Silver Member

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    I for one did vote for SAS as my customer service experience with them are excellent so.. ;)
     
  6. skyvan

    skyvan Gold Member

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    This year's Freddie's were kind of a huge joke.
     
  7. Fredrik
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    Fredrik Silver Member

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    Maybe other airlines have even worse customer service than SAS?
     
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  8. SASDC8

    SASDC8 Silver Member

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    Yes and in my own experience I can mention UA, LH and TG when the s**t hits then fan..
     
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  9. Someone
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    Someone Silver Member

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    I as well is satisfied with the customer service Eurobonus provides me
     
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  10. oliver2002
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    oliver2002 Silver Member

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