Hi everyone. First time poster here. A big thank you to all who have shared your knowledge – I've learned so much! I recently returned from a quick two day trip to Niagara Falls and wanted to share my experience. I usually stay at the Sheraton On The Falls as they have been exceptionally great with upgrades (always to a Fallsview room – even with lowly SPG Gold or Preferred Plus status) but I decided to try the new Four Points adjacent to the Fallsview casino. I needed some activity in my SPG account otherwise my SPG points were set to expire. Finding the entrance to the hotel can be tricky – it's at the back of the hotel, not on the main street. I parked my car in the lot while I checked in and then proceeded to move it to the casino parking lot across the street. The walk from the casino parking lot is much quicker than at the Sheraton On The Falls. However, the hotel is still in construction mode and I did have to walk through a construction area on the way to the hotel elevators. My room was dated and had very poor sound proofing. Guests in the adjacent hotel room were easy to hear. I needed earplugs to sleep at night. Issues 1. Housekeeping: minor issue – I had to ask twice for non-allergenic pillows to be delivered. 2. Elevator: major issue – The elevator broke down while going up to my floor, phoned from the elevator to notify them and managed to get out by prying open the doors. 3. Hot/Cold Water: major issue – It was extremely tricky to get water temperature adjusted. It was either extremely cold or scalding hot. I contacted maintenance and talked to staff at front desk – they said no one else mentioned anything. The issue was never resolved. Overall, the hotel can be booked for an inexpensive rate providing a cheap way to get a stay credit. And it is convenient for access to the Fallsview casino. For me, because of the water temperature issue, I will not be returning. Parking Tip – I dined at the Fallsview Casino Grand Buffet and had my Players Card validated for free parking. I was told its valid for 12 hours from the time you dine. This is new and in addition to being able to play slots, etc. to earn free parking. It worked great - buffet breakfast for $12 plus tip and free parking!