Ordinary looking property from the outside. Nothing fancy lobby. Staff aims to please. Free parking. Free Wi-Fi and lobby computers. Small gym. Easy access to the highway and Blue Ridge Parkway. The hotel has 5 floors. I was on the SPG floor. Normal room. Good size. Comfortable bed and pillows. I have Gold status = 2 bottles of water daily + a drink coupon and 125 points. The bathroom is stark white, and has plenty of white light. It's normal sized, but manages to be spacious. Hair dryer available. It took me a day to see that there are extra plugs for computers/chargers on the side of the desk. The hotel is 5 - 20 minute walk to everything. Asheville is a small, easy to get around city. FYI, bring quarters for the meters if you're driving. .25 cents per 12 minutes = $1.25 hour. Two hour max. They have an outdoor pool and small exercise room. The hotel bar has plenty of local brews. I'd stay here again. There was nothing to complain about!! This property is an under-rated gem.