I had to cancel a FF refundable ticket last week. I paid for it with my own money (not the company's LOL) and it was a little steep: about $1700. Pre-merger UA always charged for the new ticket immediately (ha!) but the refund would show up as "pending" to my credit card about 2-3 days later, and then the next day the credit would come through. The canceled upgrade miles would show up in minutes. I also used to receive an email immediately notifying me of the refund. Well, at the new United, one week later there is no pending credit to my credit card, and the reservation details, including the e-ticket number and amount that I paid, the details that said it was fully refundable, are wiped from my UA account. I didn't receive any confirmation email from UA about the refund. I am also due back 15K miles that I had used to upgrade that ticket, and they aren't showing up. This was a B/Y ticket and i did check the fare rules (also checked again with the agent who cancelled it) and it is indeed fully refundable and is supposed to go back to my original form of payment. Luckily I have my original receipt email from the purchase that does have that information. PMCOs, how long did you have to wait for this type of credit? What type of action do I need to ask for if I need to call about it (i.e. will they just tell me to keep waiting or should I say, "I would like X, it has been more than Y days")? I don't like this black box situation.