Are my concerns valid? I can't really quit UA. Being NYC based ( most of the time) UA still has the most non stops to just about anywhere, ex-EWR. Though I will admit DL is catching up. In the end the route network is sort of worth something. Also United and the old CO is are like old friends. Alas, this friendship has turned sour. My main gripes: 1) I often get treated like crap -Example : Called to change a plane ticket a few days ago on the p.s route LAX-JFK. Discounted business class, and involved a significant up fare which I paid. The agent on the so called 1K line was condescending / mean and unhelpful. Really? If I ran a business I would be "nice" to a customer that is giving me more revenue. By the way, I called AA on a similar issue a few hours later ( change fee+ up fare + re ticket) and got exact opposite experience. Btw, this is not an isolated example, getting treated like crap happens more often than you think. -The FA's on the long haul routes from IAD are talented at treating people like garbage (in Business and Global First). I have lots of experience with this. I wonder what they possibly put in the so called customer service training? Must be in one ear out the next. 2) Late Planes. They are obviously running the planes as slow as possible to burn as little gas a possible with no regard to keeping things on schedule, even in the best weather. 3) Cuts, cuts, cuts Enough already. Routes, frequency, little things like the drink list from Business First, no music on the audio system other than stupid playlists. Enough 4) Mileage Plus devaluation Goes without saying 3) Ever more meaningless CPU Unless you buy an M fare way in advance, its almost meaningless, on the busy routes. I usually find myself on W, E ,H for work travel, nada, sitting in coach domestically. They sold all the upgrades to TOD's at the kiosk. Enough. Anyway, a quick search of the US majors (AA+DL+UA) I often find UA has the lowest fare when I'm ready to ticket, because I guess people don't want to fly UA anymore? I believe UA should be punished, and I'm electing to do so by not giving them as much money as I could, and opting to fly something else (even if it costs more) Personally I would not mind so much if the service + experience on United was good. Courtesy + Respect and on time planes, I guess that is too much to ask.